By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

no notification from one user

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Adventurer

Hi all

i´ve iPhone 5, latest iOS, latest Skype. From one person in my contact list, I don´t recieve messages - I´ve to open Skype on iPhone, go to IM with this person and than all messages from him to me (and also the opossite direction) comes to our conversation. No push notification, Nothing. but on PC and also on Mac it works normally. And on iPhone, messages from other ppl in my conatct list works normaly

I tried to restart iPhone, uninstall/install Skype, block/unblock person, add person to Favourite group, disable wi-fi and use cellular only.... nothing help.

 

any idea please?

 

thanksy

Zdenek

Message 1 of 8 (2,407 Views)
1 Accepted Solution

Accepted Solutions
Reliable Adventurer
Solution
Accepted as a solution by zdenek.sofr
‎28-08-2015 11:00

I have a similar problem and replied as follows in this thread: http://community.skype.com/t5/iOS-iPhone-and-iPad/v-4-17-Not-receiving-any-notifications-now/m-p/286...

 

I did some troubleshooting with this and noted the following:

 

- If my friend with an old version 5.8 of skype for windows messages me, I get the notification on my laptop no problem

 

- On the phone I get the message, but no notification for it

 

- If I test with the latest version 6.11 of skype for windows, notifications work perfectly on the phone, without any problems.

 

I think this could be a big part of the problem. But maybe you guys can do the same tests?

View solution in original post

Message 2 of 8 (2,449 Views)
7 Replies
Reliable Adventurer
Solution
Accepted as a solution by zdenek.sofr
‎28-08-2015 11:00

I have a similar problem and replied as follows in this thread: http://community.skype.com/t5/iOS-iPhone-and-iPad/v-4-17-Not-receiving-any-notifications-now/m-p/286...

 

I did some troubleshooting with this and noted the following:

 

- If my friend with an old version 5.8 of skype for windows messages me, I get the notification on my laptop no problem

 

- On the phone I get the message, but no notification for it

 

- If I test with the latest version 6.11 of skype for windows, notifications work perfectly on the phone, without any problems.

 

I think this could be a big part of the problem. But maybe you guys can do the same tests?

Message 2 of 8 (2,450 Views)
Highlighted
Novel Adventurer

this is not my case. latest Skype on my iPhone, my Mac and also my Windows machine. Also the latest iOs on iPhone of my affected colleague, also the laste version on Windows notebook of Skype of affected user

 

But thanks for idea

zdenek

Message 3 of 8 (2,372 Views)
Novel Adventurer

wow, great. to update Skype on Win of collegaue and problem solved. I´m just suprised, that Skype a s part of MS SW didn´t chceck itself for updates, when checking for MS updates

 

thanks a lot

Message 4 of 8 (2,338 Views)
Reliable Adventurer

Thats great news! Im happy I was able to prove my theory. It also means I know what is the solution for my friend too

 

Re Microsoft / Skype updates, yes, it is included. But that doesnt necessarily mean that a user will actually take the update.

 

In my friends case, she is purposely running an older version, because she still has XP on her PC and trouble with a Skype update at one point in the past.

 

I imagine there are atually millions of users running old versions, so Im surprised there is not more activity about this subject.

Message 5 of 8 (2,320 Views)
Novel Adventurer
Hi,

I am not getting message from one contact and both them and I have the latest version of Skype? I am on my iPhone 4 and have all the latest software and they are on a Mac with the latest software?
It's only one contact the rest are all ok and it has only been happening in the last 4 days where before it worked perfectly?
Message 6 of 8 (1,709 Views)
Novel Tourist

Strange situation... Where are support staff?

Message 7 of 8 (1,553 Views)
Novel Adventurer
Yes and it came back to showing a notification a few days later for about a hour then disappeared again?
Message 8 of 8 (1,522 Views)
Discussion Stats
  • 7 replies
  • 2408 views
  • 1 kudo
  • 4 in conversation