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Video call and voice call kept dropping

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Novel Tourist

Can anyone help me fix this?

There's this friend of mine, and everytime i tried calling her on skype, the skype call kept dropping; but my orher friends can skype her just fine, no call being dropped or failed.

The thing is that everytime i tried to call her, skype kept saying that our skype line's busy.
Later, she found out that the problem started after this one time we skyped, and then her laptop suddenly died-- so the video call stopped, but it turned out that (on the app) we never stopped calling each other since days ago, so it keeps saying that our line/s busy.

I've tried deleting and re-inviting her to my skype, but the calls still drop and still saying "busy".

What should i do?

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