By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

"You have been signed out of Skype, please sign into an Xbox account to use Skype."

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Tourist

This message, "You have been signed out of Skype, please sign into an Xbox account to use Skype." has been coming up whenever I've been trying to sign into Skype on the Xbox One...Not sure what happened but all it's giving me is the "Sign in" button, but all it does is just loop me back to the same message... Please help.

See more topics labeled with:

Message 1 of 11 (4,746 Views)
1 Accepted Solution

Accepted Solutions
Casual Tourist
Solution
Accepted by Slava (Former Staff)
‎28-08-2015 11:00

This took me forever to work out but what you need to do is merge your xbox live account and skype account. You can't do it on the Xbox because of the loop so you have to do it on your PC or Laptop.

 

If you have Windows 7 just follow these directions:

https://support.skype.com/en/faq/FA12081/how-do-i-sign-in-to-skype-for-windows-desktop-with-my-micro...

 

If you have windows 8 just follow these directions:

https://support.skype.com/en/faq/FA12168/how-do-i-sign-in-to-skype-with-my-microsoft-account-windows...

 

I hope this works for all of you and merges your accounts properly because it was doing my head in. It worked for me and then I could just sign straight into my Skype on Xbox One.

View solution in original post

Message 6 of 11 (4,559 Views)
10 Replies
Novel Tourist
Same problem here, and have several friends complaining of the same issue as well.
Message 2 of 11 (4,729 Views)
Novel Tourist

same here really anoying !!!!!!! :robotmad:

Message 3 of 11 (4,652 Views)
Highlighted
Novel Tourist

Me as well, I hope they get this fixed soon..

Message 4 of 11 (4,556 Views)
Staff Moderator
Apologies for the disruption, which seems to have been caused by a problem in the back-end services, but should now be resolved. You can check the status of all Xbox services and apps here: http://support.xbox.com/en-US/xbox-live-status


Did my reply answer your question? Accept it as a solution to help others, Thanks.
Message 5 of 11 (4,527 Views)
Casual Tourist
Solution
Accepted by Slava (Former Staff)
‎28-08-2015 11:00

This took me forever to work out but what you need to do is merge your xbox live account and skype account. You can't do it on the Xbox because of the loop so you have to do it on your PC or Laptop.

 

If you have Windows 7 just follow these directions:

https://support.skype.com/en/faq/FA12081/how-do-i-sign-in-to-skype-for-windows-desktop-with-my-micro...

 

If you have windows 8 just follow these directions:

https://support.skype.com/en/faq/FA12168/how-do-i-sign-in-to-skype-with-my-microsoft-account-windows...

 

I hope this works for all of you and merges your accounts properly because it was doing my head in. It worked for me and then I could just sign straight into my Skype on Xbox One.

Message 6 of 11 (4,560 Views)
Community Manager

You can do the Microsoft-Skype account merge in the Skype for Xbox One app as well. if you are more comfortable with using a PC keyboard you can also do the merging by signing in with your Microsoft account at www.skype.com - If your Microsoft account hasn't been merged yet you will then be guided through the account merging process.


Found a helpful message? Give it a Kudo below to say "thanks" ¦ Latest Community News
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Message 7 of 11 (4,399 Views)
Novel Tourist

Im having the issue as well. It was working well for me yesterday (2/16/14) but now im stuck in the sign in loop. I hav uninstalled the app, unlinked and re-linked my live acct. but im not getting anywhere. According to the live services the app is up and running. Any suggestions?

Message 8 of 11 (2,872 Views)
Novel Adventurer

I've also got this issue. I've tried the solution and linked my microsoft account but i'm still stuck in the sign in loop.

 

I tried linking and unlinking and re-linking accounts, creating a new skype account and linking that and still no luck. If I use my partners gamertag to sign in her skype account logs in no problem.

 

I've made sure all my privacy settings are correct on xbox one and not sure what else to try.

 

Any ideas?

Message 9 of 11 (2,736 Views)
Novel Tourist

What fixed it for me was a hard reset of my xbox. Hold the power button down for about 10 seconds and restart it.

Message 10 of 11 (2,685 Views)
Discussion Stats
  • 10 replies
  • 4747 views
  • 26 kudos
  • 10 in conversation