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Skype has stopped working - message on windows 8.1 desktop version

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Novel Adventurer

This error message comes out everytime I start the desktop version...

The app from windows store though works , but I do not enjoy using it at all... the desktop client was always far better. 

The problem rose when I upgraded my windows 8 to 8.1 , and since then the desktop client is always forced to close with a message that it has stopped working.

I did a few things that I found reading through posts where people were looking for help with their skype issues:

uprgraded my graphics card
disabled my integrated webcamera
uninstalled java
installed older skype versions

tried to rename the roaming skype directory to old_skype
disabled automatic updates

 

but... once again i'm helpless, and it seems that none of those solutions I found is at least a bit helpful for me... 

I'm pretty much desperate ( I apologize if I did write my post into the wrong place)

hope someone can help me
 

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Message 1 of 71 (44,533 Views)
1 Accepted Solution

Accepted Solutions
Community Ambassador
Solution
Accepted as a solution by Jay2Jay
‎28-08-2015 11:00
Message 6 of 71 (45,821 Views)
70 Replies
Community Ambassador

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

Message 2 of 71 (44,523 Views)
Novel Adventurer

I hope I did it right... 


Log Name: Application
Source: Application Error
Date: 11/9/2013 1:30:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jay
Description:
Faulting application name: Skype.exe, version: 6.1.0.129, time stamp: 0x50ec1757
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x4c8a0b9a
Faulting process id: 0x1944
Faulting application start time: 0x01cedce2d997f97b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 2974515b-48d6-11e3-bebe-2089845769fe
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-09T00:30:41.000000000Z" />
<EventRecordID>13956</EventRecordID>
<Channel>Application</Channel>
<Computer>Jay</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.1.0.129</Data>
<Data>50ec1757</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>4c8a0b9a</Data>
<Data>1944</Data>
<Data>01cedce2d997f97b</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>unknown</Data>
<Data>2974515b-48d6-11e3-bebe-2089845769fe</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Message 3 of 71 (44,516 Views)
Community Ambassador

There have been several examples showing that Skype 6.1.0.129 version doesn’t work with Windows 8.1. Try now to update your Skype to the 6.9.0.106 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

Message 4 of 71 (44,509 Views)
Novel Adventurer

installed it but it ended with the same result

Log Name: Application
Source: Application Error
Date: 11/9/2013 2:38:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jay
Description:
Faulting application name: Skype.exe, version: 6.9.0.106, time stamp: 0x524bef36
Faulting module name: msvcrt.dll, version: 7.0.9600.16384, time stamp: 0x52158ff5
Exception code: 0xc0000005
Fault offset: 0x0000b1b0
Faulting process id: 0x1184
Faulting application start time: 0x01cedcec36b1e08d
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\WINDOWS\SYSTEM32\msvcrt.dll
Report Id: 9dfbe0e3-48df-11e3-bebe-2089845769fe
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-09T01:38:22.000000000Z" />
<EventRecordID>13989</EventRecordID>
<Channel>Application</Channel>
<Computer>Jay</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.9.0.106</Data>
<Data>524bef36</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.9600.16384</Data>
<Data>52158ff5</Data>
<Data>c0000005</Data>
<Data>0000b1b0</Data>
<Data>1184</Data>
<Data>01cedcec36b1e08d</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\msvcrt.dll</Data>
<Data>9dfbe0e3-48df-11e3-bebe-2089845769fe</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Message 5 of 71 (44,503 Views)
Community Ambassador
Solution
Accepted as a solution by Jay2Jay
‎28-08-2015 11:00
Message 6 of 71 (45,822 Views)
Tourist

I have exactly the same problem have tried everything to cure it like you have. It needs another update from Microsoft. Even my Skype App wil not load. I am using the latest skype on the desktop but have to restart it every 20 minutes. Still waiting for a cure.

 

Bob.

Message 7 of 71 (43,000 Views)
Novel Adventurer

Re-installing .NET 3.5 helped in my case ! 

Thank you so much for helping me out with this one, I appreciate the help ! 


Message 8 of 71 (42,917 Views)
Casual Adventurer

How can I reinstall the .Net framework 3.5, I can only turn it on or off...

Please help!

Message 9 of 71 (39,448 Views)
Community Ambassador

Mihnea1809 wrote:

How can I reinstall the .Net framework 3.5, I can only turn it on or off...

Please help!


What error messages have you received in Windows Event Viewer when Skype crashed?

Message 10 of 71 (39,438 Views)
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