By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Skype Keeps disconnecting and Re-connecting

Novel Adventurer

HI There, 

 

since last week my skype, and a couple of my skype contacts have been experiencing the same problem. Skype will stay connected for a while in the morning and then it will will start disconnecting and showing you as offline. If you whach it, you can actually see it disconnecting, looking for a connection and then connects again for a couple of seconds. 

 

I though it was the version that I'm running so upgraded and currently running on version:

5.5.0.113 but this has not changed anything. To rule out my company network I tested this at home on my home network with both my Laptop and my Pc and the result is the same. 

 

What could it be? and how do we get arround this?

74 Replies
Casual Tourist
Hey! i have the same problem, when i talk/chat with people it sometimes bounces off and people cant recieve my calls or messages
Message 2 of 75 (88,484 Views)

Using the main Skype client program window please do:

 

Tools -> Options -> Advanced -> Connection

 

Please uncheck the enable uPnP checkbox and click the "Save" button.

 

Stop/Start Skype

 

Any better?

 

Note: If this works it would be best to disable uPnP at the router level.

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 3 of 75 (88,477 Views)
Novel Adventurer

I have tried running with uPnP disabled but it was not better. I had it with uPnP disabled for the whole of yesterday. This morning I have switched it back on even though it still drops, it seems to be better with it enabled.

Message 4 of 75 (88,460 Views)

Are you using a wireless network nearby other possible wireless networks, like near or in an apartment/condo like building that might be on your same wireless channel?

 

If so, please see this free program that can tell you if this is causing you issues as well.

 

http://virtualtelephoneservices.com/modules.php?name=News&file=article&sid=8

 

If this is a laptop/notebook, it could be overheating, during long video calls, this free program can tell you if this is the case.

 

http://almico.com/speedfan.php

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 5 of 75 (88,453 Views)
Novel Adventurer
I'm having the same problem. It's annoying. I've done what you said here, and ever tried forwording the port. Still disconnects randomly. It's not my internet connection because its at 100% and it doesn't disconnect in the game I'm playing. Please release an update to fix this problem.
Message 6 of 75 (86,274 Views)
Novel Tourist
I'm having the same problem too. It disconnects randomly and my contacts can't even see me as online.
Message 7 of 75 (86,230 Views)
Casual Adventurer

Having this problem too.. Fedora 15.. tried port forwarding but didn't help..

Tried running command line with pipelogin, but there's not really any debug... is there any way to get debug output from this software?

 

 

Message 8 of 75 (85,928 Views)
Esteemed Adventurer
Try deleting shared.xml file as mentioned here : https://support.skype.com/en/faq/FA10981

If not helping make sure your router is enabling UDP packages transmission.
Message 9 of 75 (85,901 Views)
Novel Tourist

Anyone fix this yet?

Message 10 of 75 (85,875 Views)