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Problem with playback device

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Novel Adventurer

Hi,

 

Not sure if this is the right board, but hopefully someone can help me out. Since today, whenever I have tried calling someone, the call drops out before it can even ring and says "problem with playback device". I have upgraded my graphics driver (AMD) and I've uninstalled and reinstalled skype. I'm using Windows 7 on a Compaq Presario CQ43 and I'm at a loss for what to try next. I can't even call the echo/sound test service. My speakers/mic/cam all work fine, so what should I do?

Thanks,

Stevie

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1 Accepted Solution

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Novel Adventurer
Don't worry, I fixed the problem by going to HP's support website and downloading the latest audio driver!
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225 Replies
Novel Adventurer
Don't worry, I fixed the problem by going to HP's support website and downloading the latest audio driver!
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Message 2 of 226
Novel Adventurer

I spend half my day on Skype talking to customers all over the world. This morning I tried to go on and it wont work. Says problem with playback device?

 

How can I fix that? I need to make calls soon. Help!!

 

Thanks

Tom

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Message 3 of 226
Former Ambassador

The message you're getting indicates that Skype is having trouble with what is selected in Tools > Options > Audio Settings > Speakers.  What do you see in the Speakers box there?

 

If you click on the green test button next to the Speakers box, do you hear the test sound?

 

Click on the pull down arrow next to the Speakers box.  If you have any other choices showing there, select them one at a time and with each selected, try the test button to see if the sound works.

 

 

 

 




Please note: I do not respond to requests for help via Private Message.
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Novel Adventurer
I hope the you fix the problem soon thank you for your time
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Message 5 of 226
Casual Tourist

steviejacobs wrote:

Hi,

 

Not sure if this is the right board, but hopefully someone can help me out. Since today, whenever I have tried calling someone, the call drops out before it can even ring and says "problem with playback device". I have upgraded my graphics driver (AMD) and I've uninstalled and reinstalled skype. I'm using Windows 7 on a Compaq Presario CQ43 and I'm at a loss for what to try next. I can't even call the echo/sound test service. My speakers/mic/cam all work fine, so what should I do?

Thanks,

Stevie


 

 

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Message 6 of 226
Novel Tourist

Hi,

 

I am experiencing the same problem with skype this morning that is discussed already on this forum.  I have went to Tools > Options > Audio Settings > Speakers but I can't find a solution to the problem.  What do I do now?  I have pressed the test button but cannot hear anything.  I have tried to call the test call and although it attempts to connect, the call is cancelled before I get to test my speakers/headset.

 

My headset was working fine yesterday and I haven't done anything that would cause it to change since I used it last. 


Can you please let me know how to get skype working again?

 

Thank you

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Message 7 of 226
Novel Tourist
i had that too. i switched out my main computer box and had to re download skype after a few months and i just tried it out with the same stuff i had before which was working and it said Problem with playback device and i will reply back if i get info from other places. i hope you get some info.
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Message 8 of 226
Former Ambassador

Click on Tools > Options > Audio settings.   If clicking on the green test button to the right of the Speakers box produces no sound, click on the pull down arrow next to the speakers box.

 

If there are any other choices showing, click on each of them one at a time.  After selecting each choice, click again on the green test button to see if any of the available options produce the test sound.




Please note: I do not respond to requests for help via Private Message.
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Message 9 of 226
Novel Tourist

Just make sure your speakers are connected properly ... no matter about cam and mic.

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