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My contacts showing offline...

Novel Adventurer

My contacts are showing offline when they are indeed online...and they see me as offline too...this is a new problem. I have deleted Skype and downloaded v5.9 for Windows...still no joy..what is going on please? 

 

Thanks

Message 1 of 76 (43,954 Views)
75 Replies
Honorary Adventurer

Do you or the contact have their status selected as Offline, Invisible, or Do Not Disturb?
Further detail found here - https://support.skype.com/en-us/faq/FA3501/What-is-a-status-setting-and-how-do-I-change-it?frompage=...


Regards,
Beowolfv

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Message 2 of 76 (43,928 Views)
Novel Adventurer

No...we both have selected online with the white tick on a green background. I do not receive any notification any more in the bottom right hand corner of my screen either that anyone is online as I used to.

Message 3 of 76 (43,924 Views)
Honorary Adventurer

Have you checked to see what Notifications you have selected?

Skype > Tools > Options > Notifications > Noti settings

 

Have you instaled anything recently e.g. a new firewall or anti-virus software?


Regards,
Beowolfv

-If I answered your question then please give "KUDOS" and mark it as a "SOLUTION" so others can find help.
Message 4 of 76 (43,922 Views)
Novel Adventurer

All my notifications are fine, I have selected those that I need. To my knowledge, I have not downloaded any anti-virus software or made any changes, but will now check, thanks, be back later.

Message 5 of 76 (43,915 Views)
Novel Adventurer

OK...I have checked a re-checked my settings, firewalls etc...all seems fine. My contacts are online, but I only see them as offline...and they see me as offline...please can you help?

Message 6 of 76 (43,894 Views)
Novel Adventurer
I'm having the same problem....it just started for no reason...one day fine next not working...thought my contacts were all off line till someone said they were actually online....I've tried all the "fixes" that I've found on here and none of them work....I have also got the imo app on my ipod and when I sign into skype with that they still show off line....so this is NOT a problem with my laptop.....get this sortred skype...
Message 7 of 76 (43,843 Views)
Honorary Adventurer

Are you signed into Facebook threw Skype?


Regards,
Beowolfv

-If I answered your question then please give "KUDOS" and mark it as a "SOLUTION" so others can find help.
Message 8 of 76 (43,826 Views)
Novel Adventurer

no, but it did seem to happen on my laptop at the same time as I downloaded ımo messenger on my ıpod, I have the old ıpod so can't download skype directly, don't really know why that would affect my laptop though. but as a thought ımo has always shown my contacts as offline too.

Message 9 of 76 (43,817 Views)
Honorary Adventurer

Having the same problem on random occasions.  Sometimes Skype can take up to 30 minutes to update online status, or offline.  Have seen an account stay online for 30 minutes, even though on a call to them after they have logged out and into another Skype account, other party not know how to to run 2 Skype accounts simultaneously...

Message 10 of 76 (43,737 Views)
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