Re: I can't' log on :(

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Re: I can't' log on :(


wheelermark wrote:

i also cannot log in.  i am running Windows 7 32-bit, iE 9.  I have tried installing skype 5.5 and 5.8.  No log in possible.  I have also tried SkypePortable using a program written by ruwim, startskype.exe.  No log in.  i tested the java for IE9, works fine.  I have also tried running skype with my firewall down.  i use ZoneAlarm.  I also ran the jscript.dll and jscript9.dll.  worked fine.  right now i am using skype on my iphone. 

 


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ruwim
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Message 11 of 18 (1,145 Views)

Re: I can't' log on :(

I put in my skype name and password and then the arrow just spins and spins.  No connection.  I have tried logging in with the firewall off.  But still no luck.

wheelermark
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Registered: 22-02-2012
Message 12 of 18 (1,132 Views)

Re: I can't' log on :(

[ Edited ]

Can't login either, tried the App Data folder rename trick and didn't work. Client was working fine on this wireless network (client's) before today. Here's my details:

 

Windows 7 x64

Skype 5.8.32.156 (downloaded latest manually, auto update wouldn't work through client)

Avast! Free AV 7.0.1407

 

Steps I've taken but still not working:

Reset my password (am able to successfully login to Skype via website. Also am able to login without issue on iPhone app)

I've added Skype to firewall exceptions (never had to do this before). 

Updated Skype client to latest version

Rebooted computer after latest Skype update

Disabled Avast! shields and Firewalls and tried connecting

Nothing showed up in system logs (application, system or administrative events) that point to particular issue with network/skype/etc.

Verified IE settings per troubleshooting steps

 

 

UPDATE: Okay so after typing all that crap up there, I tested one more thing and I got it working. Resolution (for me) was to tether my laptop to my iPhone. I did that to test to see if it was security issue with wireless network I was on. Once tethered, Skype connected just fine. I disconnected from my iPhone network and switched back to wifi and strangely enough, Skype is still connected! Not sure what happened but wanted to at least post a workaround solution for anyone else looking.

sqlchicken
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Registered: 05-03-2012
Message 13 of 18 (1,124 Views)

Re: I can't' log on :(

Hello. Please explain, how should i USE the Internet Explorer? I really do not use it, only for some short sessions once a week. how does skype depend on IE? What should be used in IE to keep skype working? n.b.: I am not about to update IE. Thanks
ybalashov
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Registered: 05-03-2012
Message 14 of 18 (1,115 Views)

Re: I can't' log on :(

Unfortunately the way IE is baked into the OS, programs use the network settings that IE uses. In that respect, you need to make sure the network connection settings are correct using IE to verify connectivity.

To do this open IE, go to Tools menu the go to Internet Options. From there, click on the Connections tab and walk through the troubleshooting steps from the guide. On the latest version of IE (9), click on the Settings button to bring up the setting for automatically detect settings.
sqlchicken
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Registered: 05-03-2012
Message 15 of 18 (1,111 Views)

Re: I can't' log on :(

Still not able to log in.  The settings on IE seem to be normal and it works fine.  Also my iphone connects to skype using wifi.  so my connection to the internet is fine.  i don't know what else to try.  Any suggestions?

wheelermark
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Registered: 22-02-2012
Message 16 of 18 (1,088 Views)

Re: I can't' log on :(


wheelermark wrote:

Still not able to log in.  The settings on IE seem to be normal and it works fine.  Also my iphone connects to skype using wifi.  so my connection to the internet is fine.  i don't know what else to try.  Any suggestions?


Have you tried with totally disabled ZoneAlarm? Not only the firewall, but also the Antivirus program.

 

Also, do you have the same problems when not using WiFi but a cabled connection?

ruwim
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Message 17 of 18 (1,073 Views)

Re: I can't' log on :(

I got skype 5.5 working by using the cabled connection to the internet instead of WIFI.  I tried updating to 5.8, but then my speakers stopped working (just "lucky" i guess).  so i uninstalled 5.8 and reinstalled 5.5.  Everything works (skype, speakers, microphone).  Then I disconnected the cable and switched to WIFI.  Skype came back an so far all is working fine.  Thank you for your help.  I would have never thought the cable made a difference.

wheelermark
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Registered: 22-02-2012
Message 18 of 18 (1,060 Views)
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