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How to reset Skype all together?

Novel Tourist

Hey, my Skype keeps showing all my contacts offline when I know they're logged in. And shows me offline to everyone else, even though my status is Online. I've tried fixing it by logging on and off, and shutting down/ restarting my laptop......

Is there anyway I can reset the whole thing, or what do I do?

Message 1 of 16 (58,671 Views)
15 Replies
Novel Tourist

I'd like to know the answer.  I have the exact same situation.  Is there a problem with Skype?  I believe the same was happening to my sister when we were both online.  Thanks.

Message 2 of 16 (58,654 Views)
Former Ambassador

midnightromeo91 wrote:

Hey, my Skype keeps showing all my contacts offline when I know they're logged in. And shows me offline to everyone else, even though my status is Online. I've tried fixing it by logging on and off, and shutting down/ restarting my laptop......

Is there anyway I can reset the whole thing, or what do I do?


The problem you're encountering is (unfortunately) not uncommon and I don't know of a sure-fire solution for it.  However, you can reset your Skype configuration files via this procedure to see if it helps:

 

Quit Skype.  Hold the Windows key and type r.  In the box that comes up type %appdata% <enter>.  Scroll down to find the \Skype folder and rename it something like \Skype_old.  Restart Skype.

 

Note:  Renaming the Skype folder will move IM and call history to the renamed folder.  They can be recovered with a few extra steps.




Please note: I do not respond to requests for help via Private Message.
Message 3 of 16 (58,637 Views)
Novel Adventurer
But how do yo RESTART Skype????
Message 4 of 16 (55,958 Views)
Novel Adventurer

But how do you RESTART Skype!!!!

Message 5 of 16 (55,957 Views)
Former Ambassador

The way you usually start Skype....by clicking on the Skype shortcut on your desktop or quicklaunch bar, or on the Windows Start menu.




Please note: I do not respond to requests for help via Private Message.
Message 6 of 16 (55,847 Views)
Novel Tourist

When I try to rename skype, it doesn't let me, it says: "Thr action can't be completed because the folder or a file in it is open in another program" Even after I close everything related to skype. How do I rename it?

Message 7 of 16 (36,698 Views)
Novel Adventurer
What does resetting do to ur profile does it delete ur contacts
Message 8 of 16 (32,129 Views)
Novel Tourist
I woul like to reset Skype on my htc one. I log out few times since then I'm having problem sining in
Message 9 of 16 (28,053 Views)
Novel Adventurer

Skype dont restart like your PC can do.

You can do that manually by quitting it and launching again.

 
 
 
 
 
 
 
 
 
Message 10 of 16 (23,023 Views)
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