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list index out of bounds (-1)

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Routine Adventurer

I am using Skype for desktop on windows 8 (64 bit). When I login, Skype automatically signs out again after a few seconds with the message "you have been signed out" on the Skype window. 

I reinstalled Skype but it still doesn't work. I now also get a new window with the message "list index out of bounds (-1)"

 

 

2 Accepted Solutions

Accepted Solutions
Super Aviator
Solution
Accepted as a solution by doubleuiam
‎28-08-2015 11:00

Try Below:

 

Uninstall all Java items from the Control Panel and reinstall latest Java Version 7 Update 11.

http://www.java.com/en/download/index.jsp

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Please Do a Skype Reset.

 

Exit Skype : From the system tray >> right click on the skype icon and click "Quit"

 

 

Press WinKey + R to open the Run window

 

type: %programdata%\Skype\Apps and press Enter

 

 

Rename the folder login to login1.

 

again Press WinKey + R to open the Run window

 

type: %appdata% and press Enter

 

 

Now try renaming folder "Skype" to "Old_Skype"

 

Then run Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

View solution in original post

Super Aviator
Solution
Accepted as a solution by doubleuiam
‎28-08-2015 11:00

Are you running the 32-bit or 64-bit version of Windows?
http://support.microsoft.com/kb/827218

 

You history file (main.db) is stored in the "Old_Skype\SkypeUserName" folder. Copy and replace this file to your SkypeUserName folder.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

View solution in original post

Message 11 of 37 (2,243 Views)
36 Replies
Super Aviator

Are you logged into Skype / Messenger on any other devices?

Which version of Skype do you use?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 2 of 37 (13,152 Views)
Routine Adventurer

Hi Tamim,

 

Thanks for replying.


Tamim wrote:

Are you logged into Skype / Messenger on any other devices?

Which version of Skype do you use?


I am not logged into Skype on another device. I reinstalled Skype just now so I must be using the latest version. (I cannot verify since I cannot login)

Message 3 of 37 (13,150 Views)
Super Aviator

What is the exact version?

 

What version of Skype am I using on my computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 4 of 37 (13,146 Views)
Routine Adventurer

I can't sign in to Skype so I cannot check the version as explained in the link, but I checked via windows control panel. Skype version 6.1

Message 5 of 37 (13,144 Views)
Super Aviator

Were you able to use Skype without any issues earlier?
What’s the recent change that you made to your computer after which this issue has started to occur?

Do you have Visual C++ Redistributable Packages installed?

Which version of Java?

Do you have any security software installed on the computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 6 of 37 (13,136 Views)
Routine Adventurer

Tamim wrote:

1.Were you able to use Skype without any issues earlier?
2.What’s the recent change that you made to your computer after which this issue has started to occur?

3. Do you have Visual C++ Redistributable Packages installed?

4. Which version of Java?

5. Do you have any security software installed on the computer?


1. Yes, without any issue

2. No change to my computer.

3. No

4. From "programs and features": Java 7 update 9, Java(TM) 6 update 22 (64-bit), Java(TM) 6 update 31, JavaFX 2.1.1

5. Kaspersky pure 2.0

Message 7 of 37 (13,134 Views)
Super Aviator
Solution
Accepted as a solution by doubleuiam
‎28-08-2015 11:00

Try Below:

 

Uninstall all Java items from the Control Panel and reinstall latest Java Version 7 Update 11.

http://www.java.com/en/download/index.jsp

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Please Do a Skype Reset.

 

Exit Skype : From the system tray >> right click on the skype icon and click "Quit"

 

 

Press WinKey + R to open the Run window

 

type: %programdata%\Skype\Apps and press Enter

 

 

Rename the folder login to login1.

 

again Press WinKey + R to open the Run window

 

type: %appdata% and press Enter

 

 

Now try renaming folder "Skype" to "Old_Skype"

 

Then run Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Routine Adventurer

It still signs out automatically. (The sign in window of skype looks like one of an older version)

I followed all the steps you recommended except IE I use Chrome and Firefox.

Message 9 of 37 (13,128 Views)
Routine Adventurer

I could sign in now, but all my history is gone. I also lost all my groups.

Can it be that also the Skype window looks different now?

Message 10 of 37 (13,126 Views)
Discussion Stats
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