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i can't watch my video message

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Casual Adventurer

I've been sent a video message and to watch it i have to click on the link and copy the code, but once i've done this i can't view my video. I just have a black box with a loading circle and the video will not load though i have left it for ages. Any ideas of how i'll be able to watch this video? Thanks

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Community Ambassador
Solution
Accepted as a solution by katiemac
‎28-08-2015 11:00

Both 6.5.0.158 and 6.5.73.158 are final editions, and 6.5.0.158 is not the business version. The corresponding business version is 6.5.32.158.

 

Nevertheless, if you can now watch your Video message in Skype window, then most likely the Video message which you have received from your contact was corrupted. Was this a Messenger contact?

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Message 22 of 25 (2,686 Views)
24 Replies
Community Ambassador

Do you have the latest Adobe Flash Player for Internet Explorer installed?

 

http://www.adobe.com/software/flash/about/

Message 2 of 25 (7,901 Views)
Casual Adventurer

yes i've updated the latest adobe flash player and the latest skype

Message 3 of 25 (7,898 Views)
Community Ambassador

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

Message 4 of 25 (7,890 Views)
Casual Adventurer

i have version 9.0.8112.16421

Message 5 of 25 (7,888 Views)
Community Ambassador

Have you inserted the received link into IE? Is Internet Explorer set as your default browser?

Message 6 of 25 (7,882 Views)
Super Aviator

katiemac,

 

Try Below:

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Please Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Check Proxy settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

 

Now try again.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

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Message 7 of 25 (7,875 Views)
Casual Adventurer

yes

Message 8 of 25 (7,857 Views)
Casual Adventurer

thanks for your reply. unforunately this didn't work :/

Message 9 of 25 (7,855 Views)
Community Ambassador

Can you watch video clicps from e.g. YouTube.com using your Internet Explorer?

Message 10 of 25 (7,849 Views)
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