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error 1638

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Novel Tourist

Hello, I unstalled skype and deleted everything skype related a few weeks ago. Today I tried to install skype again but I got error 1638. I'd be very grateful if any could help me.

 

Display:

Installing Skype failed: code 1638

Another version of this product is already installed. Installation of this version cannot continue. To continue or remove the existing version of this product, use Add/Remove Program in Control Panel.

 

Message 1 of 10 (25,972 Views)
1 Accepted Solution

Accepted Solutions
Super Aviator
Solution
Accepted as a solution by ceiecma
‎28-08-2015 11:00

Uninstall skype with Program_Install_and_Uninstall troubleshooter

 

Download and Run the Program_Install_and_Uninstall troubleshooter >> Click Accept

 

 

Detect problems and apply the fixes for me (Recommeneded)

 

 

Select Option Uninstalling

 

 

Select Skype >> Next

 

 

Click Yes, try Uninstall

 

 

 

You’ll see Fixed (Green Tick) >> Next

 

 

Yes the problem has been fixed >> Next

 

 

Click Close.

 

 

Now try installing latest Skype with this link:
http://www.skype.com/go/getskype-full

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

View solution in original post

Message 2 of 10 (26,544 Views)
9 Replies
Super Aviator
Solution
Accepted as a solution by ceiecma
‎28-08-2015 11:00

Uninstall skype with Program_Install_and_Uninstall troubleshooter

 

Download and Run the Program_Install_and_Uninstall troubleshooter >> Click Accept

 

 

Detect problems and apply the fixes for me (Recommeneded)

 

 

Select Option Uninstalling

 

 

Select Skype >> Next

 

 

Click Yes, try Uninstall

 

 

 

You’ll see Fixed (Green Tick) >> Next

 

 

Yes the problem has been fixed >> Next

 

 

Click Close.

 

 

Now try installing latest Skype with this link:
http://www.skype.com/go/getskype-full

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 2 of 10 (26,545 Views)
Novel Tourist

I am with the same error 1638 after unistlling skype, even using regedit to delete al 'skype' entries.

Still have error 1638

Then there was a 'no name' program, which I assumed to be skype without a name.

but 'cannot uninstall a program, problem NOT fixed'; trying to send the problem to microsoft:

Thank you for your interest in the Fix it Center Beta. This beta has been discontinued and will no longer be offered. You can continue to access automated support solutions fromhttp://support.microsoft.com .

 

now that wonder program cannot find skype and is asking to enter a register number, which of course I don;t have. 

 

So, there IS something in my machine that says Skype is busy, but nothing can find what escept the Skype installing program...

 

What's next?

 

Message 3 of 10 (24,575 Views)
Community Ambassador

You can try this:

 

Download, but don’t run this installer for the latest 6.9.0.106 version.

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

 

Using the procedure described here,

 

http://community.skype.com/t5/Windows/How-to-update-Skype-without-using-any-Skype-installer/m-p/7073...

 

extract the Skype.exe file from the SkypeSetup_6.9.0.106.msi file and replace your currently installed Skype.exe with this new Skype.exe file. You will be now running the Skype 6.9.0.106 version.

Message 4 of 10 (24,569 Views)
Novel Tourist

thanks alot it helped me. thanks again

Message 5 of 10 (20,680 Views)
Novel Tourist

yes me to.i find it`s hiding in the desktop/really big pain.

Message 6 of 10 (19,962 Views)
Novel Adventurer

I have Win 7 64 bit ultimate, my Skype crashed and so I uninstalled it and tried to reinstall  only to get error 1638. A little nonplussed, I deleted every file on the computer which included the word Skype, then I performed a registry edit and removed all registry entries which again, included the word Skype, my system is completely clean, I removed skype also from apps data and was able to confirm that the machine now includes no occurrences of the word skype. Having restarted the machine about 15 times, I then tried to reinstall skype only to get the 1638 error again. I then ran the Windows fix it outlined above and it could not locate Skype. I have disabled my Virus checker and removed all operating browsers by restarting in safe mode. I still get the 1638 error. Further, I tried to reinstall skype in safe mode without a functional line connection and got the same response, so it is a windows kink. This is driving me nuts has anybody got any suggestions as to where this file remnant may be hiding and what it might be called ?

Message 7 of 10 (14,990 Views)
Community Ambassador

It's likely that there is still a Skype msi-installer file residing in C:\Windows\Installer\ folder. These installer files are not shown with the name of the application, but with a combination of letters and numbers. Just as an example, 64fba7.msi is the installer file for Skype 6.11 version. Honestly speaking, I don't know if the presence of this file will trigger the 1638 error message.

 

In any case, if you want to install Skype without using any installer, you can try this:

 

http://community.skype.com/t5/Windows-desktop-client/Impossible-to-install-v6-13-0-104-Error-1603/m-...

 

Be aware that if you want to install the currently latest 6.16.0.105 version, then you should use this msi-installer link in order to extract the Skype.exe and Login.cab files:

 

 http://download.skype.com/msi/SkypeSetup_6.16.0.105.msi

 

Message 8 of 10 (14,883 Views)
Novel Tourist

THANK YOU, this has helped me so much, i spent half my day trying to figure it out

 

Message 9 of 10 (14,403 Views)
Casual Tourist

แก้ไขอย่างไรคะ  หาใน Control panal ก้อไม่มีแล้ว

ขอบคุณค่ะ

Message 10 of 10 (7,462 Views)
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