By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

built in video camera not working

This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Adventurer

I last used skype on my Toshiba lap top several months ago without issue. I am attempting to use skype but it is not detecting my video camera. The camera is built into my computer. When I video call people, I can see and hear them, but they can not see or hear me. I am unsure of what I need to do to fix this issue. I cannot find on the device manager what the camera is listed under since it is built in with the computer. Any ideas? I am trying to get this issue solved ASAP!

Message 1 of 11 (15,203 Views)
10 Replies
Former Ambassador

Do you have any other program with which you can test your webcam?  If not, try this link:


What version of Skype do you have installed?  Click on Help > About Skype for the specific version number.


Click on Tools > Options > Video settings.  What does it say in the Select webcam box?   And do you see your own video on that page?

Please note: I do not respond to requests for help via Private Message.
Message 2 of 11 (15,183 Views)
Novel Adventurer

I do not know what happened but for some reason it started working now! Thank you for your assistance anyway!

Message 3 of 11 (15,176 Views)
Former Ambassador


Please note: I do not respond to requests for help via Private Message.
Message 4 of 11 (15,174 Views)
Novel Tourist

I have a built in camera on my Dell inspiron laptop, suddenly it has stopped working and I can't seem to find it on my computer at all! It seems to have dissapeared off my computer completly but I can't seem to make it come back. It worked fine last week and suddenly I cannot find it on skype or my computer


I am totally lost! Can you help please??



Message 5 of 11 (14,838 Views)
Casual Tourist

same here... and I am pissed... I pay for skype... my camera is gone and my number says its not working when people call in.... 

Message 6 of 11 (13,670 Views)
Novel Tourist

Hi there i have the same problem except that they can hear me but cant see me and ic an see and hear them? help

Message 7 of 11 (8,521 Views)
Community Ambassador

Try to uninstall the currently installed version and install the older version using this msi-installer:


After installing this version, make sure to disable the Automatic updates:


Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates


If your laptop is Dell XPS, then see also this:

Message 8 of 11 (8,498 Views)
Novel Adventurer

The camera will not pan down enough to see the user when he is sitting on the couch..


Can I add an outboard, USB camera and use that instead of the TV's built in camera?


TV is a Samsung UN60F7500.


Any help would be so very appreciated..

Message 9 of 11 (5,624 Views)
Former Staff

Are you using Skype on TV?

Message 10 of 11 (5,577 Views)
Discussion Stats
  • 10 replies
  • 5 kudos
  • 9 in conversation