By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Will not show the sign in bars, just appears with the blue skype screen but no where to sign in

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
kgp
Casual Tourist

 

When i first started using skype, it was working fine. I tried to sign in the last time, and this happens:

When i click on the skype icon to open up skype, the normal box shows up, but it is just all blue, with the skype logo on the top left. 

Where it normally has the "sign in" & "password" bars, there is nothing.

I have quit the program and opened it back up, same thing, if i left click on the little icon on the bottom of myscreen it says i'm not signed in. So i click "sign in" and nothing happens.

I have tried uninstalling and reinstalling the skype program.

i have also updated it. 

 

I included a photo, to show what i am talking about.


Message 1 of 18 (4,078 Views)
1 Accepted Solution

Accepted Solutions
Former Ambassador
Solution
Accepted by g4pilut (Former Ambassador)
‎28-08-2015 11:00

vsavic wrote:
Hi! I have the same problem I have IE 8 and Windows xp, 32-bit. What should I do next?

Here are the steps to take, outlined by ruwim, for your configuation.  Anyone else needs to answer the questions ruwim asked for specifcis for their setup.

 

 

In order to test if your Internet Explorer is able to execute JavaScript, do the following test:

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

If you are not receiving a positive response on this test, then this might indicate that you need to repair registration of the JavaScript components.

 

Go to Windows Start -> All Programs -> Accessories -> Command Prompt.

 

Type the following in the Command Prompt window and then press Enter:

 

regsvr32 jscript.dll

 

You should receive a message saying DllRegisterServer in jscript.dll succeeded.

 

Reboot your computer. Repeat the JavaScript test using your Internet Explorer.


 




Please note: I do not respond to requests for help via Private Message.

View solution in original post

Message 6 of 18 (3,933 Views)
17 Replies
Novel Tourist

Yeah, my skype has had the same problem for about two months, and I have NO idea how to fix it. Help??

Message 2 of 18 (3,961 Views)
Community Ambassador

kgp wrote:

 

When i first started using skype, it was working fine. I tried to sign in the last time, and this happens:

When i click on the skype icon to open up skype, the normal box shows up, but it is just all blue, with the skype logo on the top left. 

Where it normally has the "sign in" & "password" bars, there is nothing.

I have quit the program and opened it back up, same thing, if i left click on the little icon on the bottom of myscreen it says i'm not signed in. So i click "sign in" and nothing happens.

I have tried uninstalling and reinstalling the skype program.

i have also updated it. 

 

I included a photo, to show what i am talking about.


The problem is with your Internet Explorer and JavaScript. Regardless which browser you are using, Skype (since version 5.5) is using Internet Explorer and JavaScript to create and manage the login screen.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

Go to Windows Start and in the Search box type winver.exe and then press Enter.

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

Message 3 of 18 (3,953 Views)
Novel Adventurer
Hi! I have the same problem I have IE 8 and Windows xp, 32-bit. What should I do next?
Message 4 of 18 (3,908 Views)
Novel Adventurer
you've told us what to do first... then what do we do? i'm having exactly the same issue - surely this a skype issue that they haven't addressed in the update i downloaded?

cheers
Message 5 of 18 (3,900 Views)
Former Ambassador
Solution
Accepted by g4pilut (Former Ambassador)
‎28-08-2015 11:00

vsavic wrote:
Hi! I have the same problem I have IE 8 and Windows xp, 32-bit. What should I do next?

Here are the steps to take, outlined by ruwim, for your configuation.  Anyone else needs to answer the questions ruwim asked for specifcis for their setup.

 

 

In order to test if your Internet Explorer is able to execute JavaScript, do the following test:

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

If you are not receiving a positive response on this test, then this might indicate that you need to repair registration of the JavaScript components.

 

Go to Windows Start -> All Programs -> Accessories -> Command Prompt.

 

Type the following in the Command Prompt window and then press Enter:

 

regsvr32 jscript.dll

 

You should receive a message saying DllRegisterServer in jscript.dll succeeded.

 

Reboot your computer. Repeat the JavaScript test using your Internet Explorer.


 




Please note: I do not respond to requests for help via Private Message.
Message 6 of 18 (3,934 Views)
Novel Adventurer
It works now! Thank you very much!
Message 7 of 18 (3,877 Views)
Former Ambassador

y):




Please note: I do not respond to requests for help via Private Message.
Message 8 of 18 (3,871 Views)
Casual Tourist
What is the solution to this problem with Mozilla Firefox, please? thx
Message 9 of 18 (3,807 Views)
Highlighted
Community Ambassador
Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.
Message 10 of 18 (3,796 Views)
Discussion Stats
  • 17 replies
  • 4079 views
  • 3 kudos
  • 11 in conversation