By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

Why can't I get video call anymore?

This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Tourist

It's not highlighted anymore when I turn Skype on

 Our Video Call has suddenly dropped out .Anyone know why and how I can get it back .

Message 1 of 32 (33,410 Views)
31 Replies
Novel Adventurer
I have the same problem... have you discovered what the problem is yet?
Message 2 of 32 (33,332 Views)
Novel Adventurer

why cant I get video call anymore

Message 3 of 32 (33,310 Views)
Community Ambassador
Message 4 of 32 (33,308 Views)
Casual Tourist

i have been using video calls for at least 2 years. Aall of a sudden last week it disappeared. i must have written 15 e mails to skype.  Then one day the video calls were back on.

Now the green button for video calls disappeared again.  Your staff does not contact me at all. PLEASE LET ME KNOW WHAT IS HAPPENING.

 

THANK YOU.  LOIS SCHWARTZ 

Message 5 of 32 (33,301 Views)
Community Ambassador

lois-schwartz wrote:

i have been using video calls for at least 2 years. Aall of a sudden last week it disappeared. i must have written 15 e mails to skype.  Then one day the video calls were back on.

Now the green button for video calls disappeared again.  Your staff does not contact me at all. PLEASE LET ME KNOW WHAT IS HAPPENING.

 

THANK YOU.  LOIS SCHWARTZ 


Is the contact you are trying to make a video call to Online on Skype? The status icon next to this contact's name must be solid green with a white checkmark inside.

Message 6 of 32 (33,299 Views)
Novel Adventurer

I am having the same problem   video does not light up

Message 7 of 32 (33,269 Views)
Casual Tourist

I have used skype for a few years I communicate with my granddaughters in Australia, it is now longer highlighted only calls how can I get it back.  A disappointed Grandmother

Message 8 of 32 (33,109 Views)
Casual Tourist

I cannot get past some skype page that shows my features.  I had skype before and it worked just fine.  now it shows me offline and I cannot even get to my contacts or to the page where I can video call.  what is wrong?

Message 9 of 32 (32,936 Views)
Community Ambassador

celitaguia64 wrote:

I cannot get past some skype page that shows my features.  I had skype before and it worked just fine.  now it shows me offline and I cannot even get to my contacts or to the page where I can video call.  what is wrong?


What is the version of Skype program installed on your computer? In Skype go to Help -> About Skype.

Message 10 of 32 (32,906 Views)
Discussion Stats