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Why can't I get video call anymore?

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Novel Tourist

It's not highlighted anymore when I turn Skype on

 Our Video Call has suddenly dropped out .Anyone know why and how I can get it back .

Message 1 of 32 (34,122 Views)
31 Replies
Novel Adventurer
I have the same problem... have you discovered what the problem is yet?
Message 2 of 32 (34,044 Views)
Novel Adventurer

why cant I get video call anymore

Message 3 of 32 (34,022 Views)
Community Ambassador
Message 4 of 32 (34,020 Views)
Casual Tourist

i have been using video calls for at least 2 years. Aall of a sudden last week it disappeared. i must have written 15 e mails to skype.  Then one day the video calls were back on.

Now the green button for video calls disappeared again.  Your staff does not contact me at all. PLEASE LET ME KNOW WHAT IS HAPPENING.

 

THANK YOU.  LOIS SCHWARTZ 

Message 5 of 32 (34,013 Views)
Community Ambassador

lois-schwartz wrote:

i have been using video calls for at least 2 years. Aall of a sudden last week it disappeared. i must have written 15 e mails to skype.  Then one day the video calls were back on.

Now the green button for video calls disappeared again.  Your staff does not contact me at all. PLEASE LET ME KNOW WHAT IS HAPPENING.

 

THANK YOU.  LOIS SCHWARTZ 


Is the contact you are trying to make a video call to Online on Skype? The status icon next to this contact's name must be solid green with a white checkmark inside.

Message 6 of 32 (34,011 Views)
Novel Adventurer

I am having the same problem   video does not light up

Message 7 of 32 (33,981 Views)
Casual Tourist

I have used skype for a few years I communicate with my granddaughters in Australia, it is now longer highlighted only calls how can I get it back.  A disappointed Grandmother

Message 8 of 32 (33,821 Views)
Highlighted
Casual Tourist

I cannot get past some skype page that shows my features.  I had skype before and it worked just fine.  now it shows me offline and I cannot even get to my contacts or to the page where I can video call.  what is wrong?

Message 9 of 32 (33,648 Views)
Community Ambassador

celitaguia64 wrote:

I cannot get past some skype page that shows my features.  I had skype before and it worked just fine.  now it shows me offline and I cannot even get to my contacts or to the page where I can video call.  what is wrong?


What is the version of Skype program installed on your computer? In Skype go to Help -> About Skype.

Message 10 of 32 (33,618 Views)
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