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Video Call button is grayed out - Explanation

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Former Ambassador

In recent versions of Skype the Video Call button only functions when the contact selected is Online.  When a contact selected is Offline, the Video Call button will be lightened and won't work.

 

Once a contact's status is Online, the Video Call button will become bright green and click-able.

 

Contact is Offline:    

 

Contact is Online:    




Please note: I do not respond to requests for help via Private Message.
Message 1 of 56 (53,018 Views)
55 Replies
Novel Adventurer

Thanks.

 

agd

Message 2 of 56 (52,516 Views)
Former Ambassador

y):




Please note: I do not respond to requests for help via Private Message.
Message 3 of 56 (52,515 Views)
why cannot display using my android phone the button video calling
Message 4 of 56 (52,437 Views)
Former Ambassador

You'll have to look for the answer to your question in the Android forum:

 

http://community.skype.com/t5/Android/bd-p/Android




Please note: I do not respond to requests for help via Private Message.
Message 5 of 56 (52,433 Views)
Casual Tourist

Thank goodness I found an answer to that. I've been going crazy trying to figure out why this happened. It was always available before I deleted an unknown contact, it then grayed out. I thought I deleted that option. Phew!!!! Thank you

Message 6 of 56 (52,237 Views)
Novel Tourist

When I click on my contacts I am not getting the option to video call, only the option to call mobile.

 

I have checked that my webcam is working and all is OK.  If I click on the right hand button on a contact (the one that looks like the signal strength) it gives a list of 5 headings - Microphone, Speaker, Webcam, Computer, Connection all of which have a tick beside them except Webcam and when I click on it it says that Video is not available.  What is the problem here and how do I fix it?

 

Thanks

Message 7 of 56 (51,769 Views)
Community Ambassador

thomygun1916 wrote:

When I click on my contacts I am not getting the option to video call, only the option to call mobile.

 

I have checked that my webcam is working and all is OK.  If I click on the right hand button on a contact (the one that looks like the signal strength) it gives a list of 5 headings - Microphone, Speaker, Webcam, Computer, Connection all of which have a tick beside them except Webcam and when I click on it it says that Video is not available.  What is the problem here and how do I fix it?

 

Thanks


You cannot video call a phone contact.

Message 8 of 56 (51,761 Views)
Novel Tourist

OK, so why is my button grayed out when I AM online?

Message 9 of 56 (48,913 Views)
Former Ambassador

You and the contact you have select both have to be online for the Video Call button to be active.   If you're online but the contact selected isn't, the Video Call button will be ligthened and won't function.




Please note: I do not respond to requests for help via Private Message.
Message 10 of 56 (48,861 Views)
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