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Update failure, error code 1603

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Novel Adventurer
Currently running ver 5.3.0.111 but when I try to update, it fails, miserably at that. Apparently, it says that I have 5.8 installed and gives me an error code 1603. Any suggestions please?
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Community Ambassador
Solution
Accepted as a solution by blows52
‎28-08-2015 11:00

I’m not sure if this will help but you can try to run the “Fix it” from this Microsoft article:

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en

 

View solution in original post

Message 5 of 32 (33,798 Views)
31 Replies
Super Adventurer
this is Windows Installer issue

http://support.microsoft.com/kb/834484
Regards,
Neil
Message 2 of 32 (33,503 Views)
Novel Adventurer

Yea.. Doesn't really solve my problem..

 

  • Install the package to a folder that is not encrypted.
    I can't install the update if I can't remove a version I don't have.
  • Install the package to a drive that is not accessed as a substitute drive.
    Don't have a substitute drive.
  • Grant Full Control permissions to the SYSTEM account. (for Windows 2000 and Windows XP only)
    Yea, I have Windows 7.

 

Message 3 of 32 (33,492 Views)
Novel Adventurer
Any one else with any solutions?
Message 4 of 32 (33,454 Views)
Community Ambassador
Solution
Accepted as a solution by blows52
‎28-08-2015 11:00

I’m not sure if this will help but you can try to run the “Fix it” from this Microsoft article:

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en

 

Message 5 of 32 (33,799 Views)
Novel Adventurer

I've run into the same problem and since non of skype support systems was either reachable or could be connected, nor was it helpful. I decided to do it the dirty way as I am a developer myself and know what I am doing, or at least I hope so... (coming from version 5.8.0.154 but same with the 5.8.0.148) I just saw your post when I was trying to find the 1603 error in the FAQ:

 

goto C:\ProgramData\Skype\

 

there will be various folders (depending on how many versions you had installed previously) with {kombinationoflettersandnumbers} choose the one the error message was referring to.

 

within that dir you will find a <file>.msi for me it was was skype.msi

Just rename it the way the Skype update wants it to be called (in my case it was SkypeSetup_5.8.0.154/5.8.0.148)

 

The problem seems to be that the skype installation will not be able to find or rename the original msi installer of the older/previous version installed (for uninstalling purposes) but will use any other as long as it has the same name. Keep in mind that this is a dirty way and I'm sure that it is not supposed to work this way, but for me it did as I expected.

 

There definitely is an error either in the install (if the msi is needed for uninstall it should be stored somewhere in the program's dir) or the download/update routine but I have other things to do then other people's job. I was annoyed enough to do it cause it will influence the install on approx 200 machines here but decided different as I could solve it using the way described above.

Message 6 of 32 (33,438 Views)
Novel Adventurer

ruwim wrote:

I’m not sure if this will help but you can try to run the “Fix it” from this Microsoft article:

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en

 


YESSSSSSSSSS!! This worked for me!!! +1 to you sir

Message 7 of 32 (33,384 Views)
Novel Adventurer

Having same problem coming up from 5.8.0.158

Is it a Skype or Microsoft problem??

Looks like Skype to me - are the going to fix it??

Message 8 of 32 (32,426 Views)
Novel Adventurer

Used the Microsoft "Fix" and Downloaded Skype - so have new version = 5.9.0.123

Message 9 of 32 (32,421 Views)
Novel Adventurer

I had this annoying persisting problem for weeks, until I found a great solution:

 

1. In your Skype application go to Help > About Skype.

2. Write down the exact version in this format: X.X.X.XXX

3. Go to this site to download a new installation file. 

http://www.oldapps.com/skype.php

IMPORTANT: You must find exactly the same version as you have installed!!!

4. Download the installation file.

5. Run the installation. It will install "on top" of your old installation - and you will find the full uninstall information as well. You will find it in the Control panel > Programs and applications.

6. When you have installed Skype - it worked smoothely for me -  check for updates. In a couple of minutes I had the old version uninstalled and the brand new version on my computer :-)

I run Windows 7 Home Premium.

 

This worked for me on 2012.11.15 - Hopefully it will for you too :-)

Good luck! - Bertil in Sweden

 

Message 10 of 32 (28,064 Views)
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