Last reviewed for actuality: July 31st 2015
Some users are reporting that they see only a blue screen without content to interact with where usually the fields for Skype name and password on sign in are shown.
Please follow these instructions to resolve this. After each step please verify if the problem persists. You can stop following these steps as soon as the issue is resolved:
For 32-bit systems and an IE version higher than IE9:
Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.
The Command Prompt window should show C:\Windows\System32> (If this is not the case, then in the Command Prompt type: cd c:\windows\system32 and press Enter).
Type this and then press Enter:
Next type this and press Enter:
After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.
Reboot your computer.
For 64-bit systems:
In the Command Prompt type: cd c:\windows\syswow64 and press Enter.
Next type this and then press Enter:
If the issue persists for you even after following all the steps please click on
to create your own topic. Please supply as much information (Windows version, Internet Explorer, content of any error messages you saw...) as possible so we can help you faster.