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Solution for empty/blank login screen

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Community Manager

Last reviewed for actuality: July 31st 2015

 

Some users are reporting that they see only a blue screen without content to interact with where usually the fields for Skype name and password on sign in are shown.

 

Please follow these instructions to resolve this. After each step please verify if the problem persists. You can stop following these steps as soon as the issue is resolved:

  1. Make sure you are running the latest Skype version from www.skype.com/go/getskype
  2. Install all available updates from Windows Update
  3. Regardless of which your primary browser for surfing the internet is please install the latest Internet Explorer - Skype is relying on a correctly installed Internet Explorer to display the sign in page
  4. Especially if you recently used the Windows system restore functionality please download and execute the "LoginCleanup" from this article: https://support.skype.com/en/faq/FA12233/what-should-i-do-if-i-get-a-blank-blue-screen-when-i-try-si...
  5. In order to test if your Internet Explorer is able to execute JavaScript, do the following test:

    • Open in your Internet Explorer (not any other browser) this page:
      http://www.mistered.us/test/alert.shtml
    • Click on the “Simply Click This Button” button and watch the response.
    • If you are not receiving a positive response on this test, then this might indicate that you need to repair registration of the JavaScript components.
    • For 32-bit systems and an IE version higher than IE9:

      Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

      The Command Prompt window should show C:\Windows\System32> (If this is not the case, then in the Command Prompt type: cd c:\windows\system32 and press Enter).

      Type this and then press Enter:

      regsvr32 jscript.dll

      Next type this and press Enter:

      regsvr32 jscript9.dll

      After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

      Reboot your computer.

      Repeat the JavaScript Test using your Internet Explorer.

    • For 64-bit systems:

      Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

      In the Command Prompt type: cd c:\windows\syswow64 and press Enter.

      Next type this and then press Enter:

      regsvr32 jscript.dll

      Next type this and press Enter:

      regsvr32 jscript9.dll

      After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

      Reboot your computer.

      Make now the test showing if your Internet Explorer can execute JavaScript.

      Repeat the JavaScript Test using your Internet Explorer (no other browser but only IE 32-bit version)


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Community Manager

If the issue persists for you even after following all the steps please click on

to create your own topic. Please supply as much information (Windows version, Internet Explorer, content of any error messages you saw...) as possible so we can help you faster.


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