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Skype has stopped working in Windows 7

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Casual Tourist

I was using skype in Windows 7 and from some days to now. All times that I start the session windows told me "Skype has stopped working" and close the program, how I can do to avoid it?

Message 1 of 150 (25,972 Views)
149 Replies
Novel Adventurer
I'm having the same problem. Its been doing that since I reinstalled the new Skype 5.8 with premium. Now I can't even use premium to take advantage of the group calls. After trying to sign in, there is a "skype has stopped working" and says a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. How do we get help on this?
Message 2 of 150 (25,931 Views)
Novel Tourist
I am having the same problem .. Cannot get the Skpe to go .. has it go
Message 3 of 150 (25,917 Views)
Community Ambassador

rmontoyat wrote:

I was using skype in Windows 7 and from some days to now. All times that I start the session windows told me "Skype has stopped working" and close the program, how I can do to avoid it?


Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. Copy the text from the General tab and post it here.

Message 4 of 150 (25,911 Views)
Novel Adventurer

Faulting application name: Skype.exe, version: 5.8.0.158, time stamp: 0x4f4de709
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000200
Faulting process id: 0xfec
Faulting application start time: 0x01cd123ccd876819
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 145b96d3-7e30-11e1-83f9-485b3910fcc6

Message 5 of 150 (25,906 Views)
Community Ambassador

heinz12 wrote:

Faulting application name: Skype.exe, version: 5.8.0.158, time stamp: 0x4f4de709
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000200
Faulting process id: 0xfec
Faulting application start time: 0x01cd123ccd876819
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 145b96d3-7e30-11e1-83f9-485b3910fcc6


Please, see this:

 

http://community.skype.com/t5/Windows/My-skype-kept-stopped-responding-during-voice-calls/m-p/519889...

 

In several other similar cases (the same error message) the problem was caused by a virus.

Message 6 of 150 (25,903 Views)
Casual Adventurer

a virus that only affects Skype?  Unlikely.  I go through this computer once a week with a battery of anti-virus & anti-malware programs.

 

This occured AFTER a Windows Update, and only to SKYPE.

 

Message 7 of 150 (25,847 Views)
Novel Tourist

Dear

 

Ifaced this issue before but you should make full scan with an original anty virous and delete the flash from your pc and reinstall it again note that skype and any other programe thats connects with flash will give the same message like media player

 

 

With All Of Respect

Engineer Mohamad Zeidan

Message 8 of 150 (25,735 Views)
Casual Adventurer

I have the same problem.

Message 9 of 150 (24,406 Views)
Super Aviator

xubingca wrote:

I have the same problem.


Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

Regards,
Tamim
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Message 10 of 150 (24,384 Views)