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Skype cannot connect

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Novel Adventurer

I cannot connect to skype, although I can connect to the skype page.  I have changed my password, and when i submit, the connection icon comes up (circle thing spinning and spinning) but it doesnt connect.  I am on a laptop, using chrome browser.  I have windows 7 operating system.

1 Accepted Solution

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Solution
Accepted by Larry (Moderator)
‎28-08-2015 11:00

Please re-boot and try again.

About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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Message 7 of 87 (26,073 Views)
86 Replies
Casual Adventurer

Same problem as MANY others....Laptop, enter skype sign-in, thing loads and loads and loads for about another 30 minutes then it says Skype cannot connect.  You would think with this happening to almost everyone they would have found a way to fix this Major issue.  I have relatives like everyone else I want to and some I need to talk to.  If you have a Smart suggestion then PLEASE inform me A soon as you can....Thanks

 

 

Mizzholt2 :robottongue:

Message 2 of 87 (25,514 Views)

Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to msn.com, what happens?

 

If it fails, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Casual Adventurer

I can get to msn.com really easily...no problems.

Message 4 of 87 (25,508 Views)

Great.

 

Please copy/paste the link below into the browser window of your choice, choose run/open when prompted:

 

skype.com/go/getskype-msi

 

Any difference?

 

 

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 5 of 87 (25,504 Views)
Casual Adventurer

Um


 The following applications are using files that need to be updated by this setup.  Close the application. the application is Skype (with the process ID in parentheses)


........Help!

Message 6 of 87 (25,497 Views)
Solution
Accepted by Larry (Moderator)
‎28-08-2015 11:00

Please re-boot and try again.

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 7 of 87 (26,074 Views)
Casual Adventurer

Skype hasn't been uninstalled during these steps was it suppose to be?

Message 8 of 87 (25,490 Views)

No, try to overlay on what is there, for now.

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 9 of 87 (25,479 Views)
Casual Adventurer

It worked thatnks SOOOOO much!!  I re-booted the computer, and tried the wizard program again and it worked succesfully!!!!  Thank you for the quick and Amazing help!!!:smileyhappy:

 

 

Message 10 of 87 (25,467 Views)
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