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Skype can't detect sound card, issue with playback device.

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Novel Adventurer

Hello

 

I have just received my Razer kraken 7.1 headset and have installed razer synapse 2.0. I have set up my mic and speakers of the headset through the control panel, my playback is set as the razer kraken 7.1 earphone and the mic is set as the headset microphone through the recording tab. When I launch skype there is no sound produce through the application, however with previous headsets there has been, I have tried going on youtube to see if sound comes through the headset and it does. Previously I have been using a turtle beach z11 which used 3.5mm jacks in to the computer however this new headset is usb operated. When skype opens and I try to call someone it says problem with playback device meaning I can't call anyone at all. However when checking call quality it says everything is working fine even though it isn't.

 

So far I have tried re-installing skype and restarting my pc none of this has worked so far, I know this isn't likely a fault with the headset as it works with all other programmes I have tried.

 

I am using a custom built pc with

 

OS: WIN7 64 BIT Home Premium

GPU: AMD HD7950

CPU: i5-3550
RAM: 8gb 1333mhz

Motherboard: Asus p67 series

Sound card: Onboard 7.1 audio

 

Any help with my problems would be much appreciated.

 

-Thanks

 

George Snell

 

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Message 1 of 16 (18,210 Views)
15 Replies
Novel Adventurer

The fact that this hasn't even been replied to yet shows how bad the customer support is on skype haha. I will wait till it's resolved, until then I'll use mumble

Message 2 of 16 (18,151 Views)
Novel Tourist

I am having the same problem... I havent found a fix. 

Message 3 of 16 (18,103 Views)
Former Staff

@gsnell, Please setup your audio device directly in Skype and not only in the windows playback/record interface.
Also, please try to quit synapse 2.0 since it may interfere with Skype.

Also please try with the latest 6.13 version 
www.skype.com/en/download-skype/skype-for-windows/downloading/

if nothing helps, Can you please provide logs as described in this link https://support.skype.com/en/faq/FA12321/how-do-i-create-log-files under Skype for Windows Desktop and attach it to your post?

Thank you

Message 4 of 16 (18,084 Views)
Novel Tourist

Same problem here.. where i can find the solution?

Message 5 of 16 (17,808 Views)
Former Staff

@GabrielRipper, please check my previous post

Message 6 of 16 (17,792 Views)
Novel Adventurer

So... We're all going to feel stupid after this, I know I did. Run skype in compatibility mode for XP sp3. I threw mine into administrator mode just for the hell of it as well. Works like a charm now. 

This is for those of us with kraken 7.1 headsets only it seems.

Message 7 of 16 (17,499 Views)
Novel Adventurer

There's a HUGE problem with the fix for this headset though. It seriously SCREWS up skype. As in, MAJORLY. There's huge delays when answering calls (if it'll even let you). Sometimes it bugs out and says not enough storage space, so yeah. I'm extremely disappointed. Not to mention all the dropped calls because of being on compatibility. It majorly sucks. 

Message 8 of 16 (17,318 Views)
Novel Tourist

i have the same proplem but i think it was skype where was wrong

Message 9 of 16 (17,293 Views)
Former Staff

Can you please reproduce the issue and provide logs as described in this link https://support.skype.com/en/faq/FA12321/how-do-i-create-log-files under Skype for Windows Desktop and attach it to your post?

 

By looking at the logs we could see what is causing the problem and suggest a solution/workaround or identify a real bug.

Thank you

Message 10 of 16 (17,274 Views)
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