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Skype 6.5 has stopped working (Windows 7)

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Community Ambassador

lori.vahldick wrote:

i  dont  have  ie9   and my  skype is not  working  what  else  can i   try.  thanks for  any help i have  windows 7  lori


Why is your Skype not working? What is not working?

Message 101 of 158 (261 Views)
Novel Adventurer

Hi,

Could anyone please help me sort the issue with Skype. Every time I sign in I get an widows error stating that Skype has stopped working, terminating the program.

 

 

Regards.

 

Message 102 of 158 (233 Views)
Community Ambassador

iserbani wrote:

Hi,

Could anyone please help me sort the issue with Skype. Every time I sign in I get an widows error stating that Skype has stopped working, terminating the program.

 

 

Regards.

 


What version of Windows are you on (XP, Vista, Windows 7, Windows 8 )?

Message 103 of 158 (230 Views)
Casual Tourist

you have given this "Go to, C:\Program Files (x86)\NVIDIA Corporation\CoProcManager folder and rename the folder nvdxgiwrap.dll to Old_nvdxgiwrap.dll. "

 

but in my system i dont find "NVIDIA Corporation" folder...

 

what should i do to run skype on my laptop.. please help me..

Message 104 of 158 (218 Views)
Novel Tourist

The only thing that worked so far to me was to revert back to the old 6.1.0.129 version. Which, of course, your servers don't provide anymore and people have to look on third party websites to find and download it.

It's got to be said, that you failed miserably, Skype Team, at your job, requiring the users to search far and wide for POSSIBLE causes of, what basically is your negligence and releasing an unstable product. What you do is say: "Well, yeah, it crashes and we don't really know what is wrong, try a bunch of these things, and MAYBE it'll work. But we added some new ads and one or two social media links, so here!".

No autoupdates from now on. I just hope that you won't have another streak of brilliant thinking and disable connection for old versions.

 

I won't provide download links, as the files may be taken down anytime. Use Google and pray to whichever god you prefer that you're lucky.


Cheers.

Message 105 of 158 (215 Views)
Community Ambassador

anu_topalle wrote:

you have given this "Go to, C:\Program Files (x86)\NVIDIA Corporation\CoProcManager folder and rename the folder nvdxgiwrap.dll to Old_nvdxgiwrap.dll. "

 

but in my system i dont find "NVIDIA Corporation" folder...

 

what should i do to run skype on my laptop.. please help me..


What exactly is your issue with Skype? What is the error message saying?

Message 106 of 158 (203 Views)
Casual Adventurer

I'll add myself to the masses struggling with this problem.

I have tried all the tricks suggested in this thread, but still having the same problem.

 

The PC in question is Win7 Pro x86, fully patched and up-to-date. Using Skype version 6.14.0.104. It doesn't use NVidia graphics, so the suggestions of this being the cause can be ruled out.

 

I have run scans using McAfee and Malwarebytes, both of which we use all the time. I've rebooted, uninstalled, reinstalled, renamed the various program and temp folders, but to no avail.

 

Come on Skype support, it's time these problems were sorted.

Event log pasted below:

 

Log Name: Application
Source: Application Error
Date: 02/04/2014 14:19:04
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: GAMESMAN-015.GamesmanLtd.local
Description:
Faulting application name: Skype.exe, version: 6.14.0.104, time stamp: 0x52f90e3e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000200
Faulting process id: 0x408
Faulting application start time: 0x01cf4e75e00fcdcf
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 5c9a9d1d-ba69-11e3-866b-b8ac6f2e0cb5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-02T13:19:04.000000000Z" />
<EventRecordID>58716</EventRecordID>
<Channel>Application</Channel>
<Computer>GAMESMAN-015.GamesmanLtd.local</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.14.0.104</Data>
<Data>52f90e3e</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000200</Data>
<Data>408</Data>
<Data>01cf4e75e00fcdcf</Data>
<Data>C:\Program Files\Skype\Phone\Skype.exe</Data>
<Data>unknown</Data>
<Data>5c9a9d1d-ba69-11e3-866b-b8ac6f2e0cb5</Data>
</EventData>
</Event>

Message 107 of 158 (175 Views)
Community Ambassador

IT_fixer wrote:

I'll add myself to the masses struggling with this problem.

I have tried all the tricks suggested in this thread, but still having the same problem.

 

The PC in question is Win7 Pro x86, fully patched and up-to-date. Using Skype version 6.14.0.104. It doesn't use NVidia graphics, so the suggestions of this being the cause can be ruled out.

 

I have run scans using McAfee and Malwarebytes, both of which we use all the time. I've rebooted, uninstalled, reinstalled, renamed the various program and temp folders, but to no avail.

 

Come on Skype support, it's time these problems were sorted.

Event log pasted below:

 

Log Name: Application
Source: Application Error
Date: 02/04/2014 14:19:04
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: GAMESMAN-015.GamesmanLtd.local
Description:
Faulting application name: Skype.exe, version: 6.14.0.104, time stamp: 0x52f90e3e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000200
Faulting process id: 0x408
Faulting application start time: 0x01cf4e75e00fcdcf
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 5c9a9d1d-ba69-11e3-866b-b8ac6f2e0cb5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-02T13:19:04.000000000Z" />
<EventRecordID>58716</EventRecordID>
<Channel>Application</Channel>
<Computer>GAMESMAN-015.GamesmanLtd.local</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.14.0.104</Data>
<Data>52f90e3e</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000200</Data>
<Data>408</Data>
<Data>01cf4e75e00fcdcf</Data>
<Data>C:\Program Files\Skype\Phone\Skype.exe</Data>
<Data>unknown</Data>
<Data>5c9a9d1d-ba69-11e3-866b-b8ac6f2e0cb5</Data>
</EventData>
</Event>


Please,  run the DirectX diagnostics tool.

 

Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.

 

Be aware that you will have to zip this file before attaching it here.

Message 108 of 158 (172 Views)
Casual Adventurer

DxDiagnostic file attached.

 

 

Message 109 of 158 (169 Views)
Community Ambassador

IT_fixer wrote:

DxDiagnostic file attached.

 

 


Look for driver update for Intel G41 Express Chipset display adapter.

 

http://www.intel.com/p/en_US/support/highlights/graphics/g41

 

Test also if  Skype will still crash if you uninstall your VoIPvoice USB Phone.

Message 110 of 158 (164 Views)
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