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Skype 6.5 has stopped working (Windows 7)

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Casual Adventurer

I just updated Windows 7 through Windows Installer, and I tried to open Skype again, and it keeps saying it's stopped working.  I tried turning my laptop on and off again, as well as updating Skype, and even uninstalling/reinstalling it, but I'm still having problems!  All of my friends are on Skype and it's the only IM client I use, so I really need to get it working again ASAP.  Help me!

Message 1 of 158 (38,343 Views)
1 Accepted Solution

Accepted Solutions
Super Aviator
Solution
Accepted as a solution by NBbowler
‎28-08-2015 11:00

Go to, C:\Program Files (x86)\NVIDIA Corporation\CoProcManager folder and rename the nvdxgiwrap.dll to Old_nvdxgiwrap.dll.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

View solution in original post

Message 4 of 158 (38,591 Views)
157 Replies
Super Aviator

Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 2 of 158 (38,333 Views)
Casual Adventurer

Here's what I got:

 

Faulting application name: Skype.exe, version: 6.5.0.158, time stamp: 0x51acb4b8
Faulting module name: nvdxgiwrap.dll, version: 8.17.12.6744, time stamp: 0x4d6d2d09
Exception code: 0xc0000005
Fault offset: 0x0000285a
Faulting process id: 0x14b4
Faulting application start time: 0x01ce6afff0afdaeb
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
Report Id: 340b8268-d6f3-11e2-bb06-b870f467888f

Message 3 of 158 (38,328 Views)
Super Aviator
Solution
Accepted as a solution by NBbowler
‎28-08-2015 11:00

Go to, C:\Program Files (x86)\NVIDIA Corporation\CoProcManager folder and rename the nvdxgiwrap.dll to Old_nvdxgiwrap.dll.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 4 of 158 (38,592 Views)
Casual Adventurer

Okay Tamim, I've renamed it.  Is there anything else I need to do?

Message 5 of 158 (38,323 Views)
Super Aviator

Can you now run Skype?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 6 of 158 (38,316 Views)
Casual Adventurer
Yes I can! Thank you so much for your help!
Message 7 of 158 (38,269 Views)
Super Aviator

You are very welcome – and thank you for your feedback.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Message 8 of 158 (38,257 Views)
Casual Tourist
Thanks! This worked for me too!
Message 9 of 158 (37,737 Views)
Novel Adventurer

I've got the same problem and found out the following:

Nombre de la aplicación con errores: Skype.exe, versión: 6.5.0.158, marca de tiempo: 0x51acb4b8
Nombre del módulo con errores: Skype.exe, versión: 6.5.0.158, marca de tiempo: 0x51acb4b8
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00730b2a
Id. del proceso con errores: 0xdf8
Hora de inicio de la aplicación con errores: 0x01ce7777ddab497c
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Skype\Phone\Skype.exe
Ruta de acceso del módulo con errores: C:\Program Files (x86)\Skype\Phone\Skype.exe
Id. del informe: 2479368e-e36b-11e2-9747-00238b660195


Why does it say "phone"? That is suspicious...
I'm working on w7. I downloaded the installer here: http://www.skype.com/en/download-skype/skype-for-computer/

Thanks, in advance.

Message 10 of 158 (37,629 Views)
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