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Problems with Signing Into Skype - Message "Skype can't connect"

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Casual Adventurer

Hello, 

I have been having a problem with signing into Skype since I have updated it a few days ago. I put in my password and click "Sign me in," and after about 1-2 minutes of loading, it says, "Skype can't connect." Is there anything I can do about that? 

Thank you


2 Accepted Solutions

Accepted Solutions
Casual Adventurer
Solution
Accepted as a solution by User1828
‎28-08-2015 11:00
I have solved the problem. It was blocked my firewall. Thanks a lot!

View solution in original post

Message 4 of 61 (32,252 Views)
Novel Adventurer
Solution
Accepted by ruwim (Community Ambassador)
‎28-08-2015 11:00

that also solved my problem....the McAfee blocked Skype.

 

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Message 16 of 61 (4,567 Views)
60 Replies
Community Ambassador

What Firewall and Antivirus applications are installed on your computer?

Message 2 of 61 (31,782 Views)
Casual Adventurer
McAfee is installed. However, I did not have problems for a long time.
Message 3 of 61 (31,773 Views)
Casual Adventurer
Solution
Accepted as a solution by User1828
‎28-08-2015 11:00
I have solved the problem. It was blocked my firewall. Thanks a lot!
Message 4 of 61 (32,253 Views)
Novel Tourist

how did you get the firewall to not block?

Message 5 of 61 (31,720 Views)
Novel Tourist

I tried to log-in to skype and I still get the message "cannot connect"  need help

Message 6 of 61 (31,485 Views)
Casual Adventurer

I use McAfee. Go to Action Menu > View Application List. At this point you should see a list of programs installed in your computer. Find the Skype files and check all boxes related to Skype which are blocked. Then click "Approve" and Skype should work after that.

I hope that's clear and helps.

Message 7 of 61 (31,451 Views)
Novel Adventurer

I am experiencing the same problem; have only used Skype for the past month with no issues.  A few days ago, I went to sign in and it said Can't connect to Skype.  I am also using McAfee.  As I am new to this, not too good at troubleshooting.  Not sure where the Action Menu is...is this in McAfee or in Skype.  Would you be so kind to direct me so I can see if this fixes my problem.

Message 8 of 61 (31,375 Views)
Highlighted
Casual Adventurer

Step 1: Click "Action Menu" (It is hightlighted in yellow)

 

Step 2: Click "View Application List" (Circled in red)

Step 3 and 4: Search for the Skype files and see which ones are "blocked. Check the boxes which are "blocked" (as circled in yellow). Then click "approve" (as circled in yellow).

 

 

Message 9 of 61 (31,338 Views)
Novel Adventurer
omg thats the prob i have with MCafee! how did u open that mcafee programm? pls help me
Message 10 of 61 (31,316 Views)
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