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Problems with Signing Into Skype - Message "Skype can't connect"

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Casual Adventurer

Hello, 

I have been having a problem with signing into Skype since I have updated it a few days ago. I put in my password and click "Sign me in," and after about 1-2 minutes of loading, it says, "Skype can't connect." Is there anything I can do about that? 

Thank you


2 Accepted Solutions

Accepted Solutions
Casual Adventurer
I have solved the problem. It was blocked my firewall. Thanks a lot!
Novel Adventurer

that also solved my problem....the McAfee blocked Skype.

 

60 Replies
Community Ambassador

What Firewall and Antivirus applications are installed on your computer?

Casual Adventurer
McAfee is installed. However, I did not have problems for a long time.
Casual Adventurer
I have solved the problem. It was blocked my firewall. Thanks a lot!
Novel Tourist

how did you get the firewall to not block?

Novel Tourist

I tried to log-in to skype and I still get the message "cannot connect"  need help

Casual Adventurer

I use McAfee. Go to Action Menu > View Application List. At this point you should see a list of programs installed in your computer. Find the Skype files and check all boxes related to Skype which are blocked. Then click "Approve" and Skype should work after that.

I hope that's clear and helps.

Novel Adventurer

I am experiencing the same problem; have only used Skype for the past month with no issues.  A few days ago, I went to sign in and it said Can't connect to Skype.  I am also using McAfee.  As I am new to this, not too good at troubleshooting.  Not sure where the Action Menu is...is this in McAfee or in Skype.  Would you be so kind to direct me so I can see if this fixes my problem.

Highlighted
Casual Adventurer

Step 1: Click "Action Menu" (It is hightlighted in yellow)

 

Step 2: Click "View Application List" (Circled in red)

Step 3 and 4: Search for the Skype files and see which ones are "blocked. Check the boxes which are "blocked" (as circled in yellow). Then click "approve" (as circled in yellow).

 

 

Novel Adventurer
omg thats the prob i have with MCafee! how did u open that mcafee programm? pls help me
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