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Problem - can't install Skype on Windows 7

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Novel Adventurer

hello! I have a new computer, windows 7.

I tried install skype... I download a 1 megabyte file from this site (skype.com). 

I opened this file and run the installetion, but when it make it to 100% it's says that there is a problem with connecting the download and it is give me a link to another file download (23 megabyte). when I open the new install file, an error message shows up on my screen...

 

can you help me to sovle this problem so I will be able to install skype?

 

thanks

26 Replies
Power User

the one that is around 23mb is the full installer.  can you specify the exact error message when you are trying to use that one?



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Message 2 of 27 (13,409 Views)
Novel Adventurer

I have exactly the same problem, but just on an XP machine...which I posted as 'SkypeSetupFull.exe' in this forum

 

 

Message 3 of 27 (13,408 Views)
Novel Adventurer

It works!

 

I don't know who, but when I download the full installer at the 3rd time is worked and install it by few seconds..... thanks anyway.....

 

the latest skype is 5.5 right?

Message 4 of 27 (13,387 Views)
Power User

roy8765 wrote:

It works!

 

I don't know who, but when I download the full installer at the 3rd time is worked and install it by few seconds..... thanks anyway.....

 

the latest skype is 5.5 right?


yes, 5.5.0.114 to be exact.  



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 5 of 27 (13,383 Views)
Novel Adventurer

by the way.... was it only my problem or it was skype's problem? and how it is get fixed?

Message 6 of 27 (13,373 Views)
Power User

most likely just a temporary issue. 



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 7 of 27 (13,368 Views)
Novel Tourist

roy8765 wrote:

hello! I have a new computer, windows 7.

I tried install skype... I download a 1 megabyte file from this site (skype.com). 

I opened this file and run the installetion, but when it make it to 100% it's says that there is a problem with connecting the download and it is give me a link to another file download (23 megabyte). when I open the new install file, an error message shows up on my screen...

 

can you help me to sovle this problem so I will be able to install skype?

 

thanks


 

Message 8 of 27 (12,568 Views)
Novel Adventurer

Dear support team,

 

I was trying install Skype on the Win7 OS. I downloaded full version from the official website. Installation was started and Skype was searching for the updates. After that, there should have been a window for the typing loging and password, however there was only blue window without any white lane to type in login.

 

Thank you in advance and waiting for your reply

Message 9 of 27 (11,846 Views)
Community Ambassador

Anastasia555 wrote:

Dear support team,

 

I was trying install Skype on the Win7 OS. I downloaded full version from the official website. Installation was started and Skype was searching for the updates. After that, there should have been a window for the typing loging and password, however there was only blue window without any white lane to type in login.

 

Thank you in advance and waiting for your reply


The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

 

Message 10 of 27 (11,843 Views)
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