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Please help. Skype will not connect

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Casual Adventurer

I have downloaded and reinstalled skype yesterday and today. It will not sign in. It says skype cannot connect. Please help! I have an interview and need this up and running by tomorrow!!


Message 1 of 42 (11,207 Views)
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Former Ambassador
Solution
Accepted as a solution by jgk2383
‎28-08-2015 11:00

If the version you installed isn't already this one, try installing version 5.7.0.137 beta.  You can download the installer from this link:  www.skype.com/go/getskype-beta

 

If you still have the same problem with the beta version, check to make sure you can browse websites with Internet Explorer, even if IE isn't your default browser.  IE cannot be in work offline mode.

 

Also, in IE go to Tools > Internet Options > General > Browsing history and click Delete.  that will clear IE's cache.

 

Will Skype connect now?

 




Please note: I do not respond to requests for help via Private Message.

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Message 2 of 42 (11,165 Views)
41 Replies
Former Ambassador
Solution
Accepted as a solution by jgk2383
‎28-08-2015 11:00

If the version you installed isn't already this one, try installing version 5.7.0.137 beta.  You can download the installer from this link:  www.skype.com/go/getskype-beta

 

If you still have the same problem with the beta version, check to make sure you can browse websites with Internet Explorer, even if IE isn't your default browser.  IE cannot be in work offline mode.

 

Also, in IE go to Tools > Internet Options > General > Browsing history and click Delete.  that will clear IE's cache.

 

Will Skype connect now?

 




Please note: I do not respond to requests for help via Private Message.
Message 2 of 42 (11,166 Views)
Casual Adventurer

Thank you thank you thank you!!!!!

Message 3 of 42 (11,009 Views)
Former Ambassador

You're welcome!  But can you please tell us which step(s) solved the problem for you which may help others reading this thread in the future?

 

Did the beta version do the trick?  Or tinkering with IE? 




Please note: I do not respond to requests for help via Private Message.
Message 4 of 42 (10,987 Views)
Casual Adventurer

I am not sure. While the Beta was downloading i went to IE and had to make sure it was working offline, which it was not.

Message 5 of 42 (10,951 Views)
Former Ambassador

Ok.  Glad you're back up-and-running in any case.




Please note: I do not respond to requests for help via Private Message.
Message 6 of 42 (10,949 Views)
Casual Adventurer

I have a new problem. I am trynig to add a contact and it says check internet connection,however. I am signed in and can call already added contacts.

Message 7 of 42 (10,856 Views)
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Community Ambassador

You need to make sure that your Internet Explorer is not set to "Work offline" mode. Open this page in your Internet Explorer (must be IE, even if you are using another browser)

 

https://apps.skype.com/friendfinder/

 

What do you see now?

 

Edit: Now I can see that you have actually set your IE in "Work offline" mode:

 

"I am not sure. While the Beta was downloading i went to IE and had to make sure it was working offline, which it was not."

Message 8 of 42 (10,832 Views)
Novel Tourist

hey mine is doing exact same. will not connect tried downloading the option you gave however says wont download :o( help x

Message 9 of 42 (10,812 Views)
Novel Tourist

can you explain how to check that ie is not set to work in offline mode

Message 10 of 42 (10,794 Views)
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