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No video call option

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Novel Adventurer

Please help with video problem.  The "Video Call" option is greyed out and unavailable.  How can I reinstall the video call option?

Message 1 of 35 (23,171 Views)
1 Accepted Solution

Accepted Solutions
Former Ambassador
Solution
Accepted as a solution by ALnow
‎28-08-2015 11:00

The video test service that used to be run by Bill Campbell is no longer available.  Unfortunately, Skype has no such test service available now and your only option is a test call with one of your contacts.




Please note: I do not respond to requests for help via Private Message.

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Message 4 of 35 (23,746 Views)
34 Replies
Former Ambassador

In recent version of Skype the Video Call button is greyed out when the contact selected is offline.  Once that contact's status shows online, the button should become bright green and clickable.




Please note: I do not respond to requests for help via Private Message.
Message 2 of 35 (23,154 Views)
Novel Adventurer

Thanks, is the option to test video call also removed?

Message 3 of 35 (23,150 Views)
Former Ambassador
Solution
Accepted as a solution by ALnow
‎28-08-2015 11:00

The video test service that used to be run by Bill Campbell is no longer available.  Unfortunately, Skype has no such test service available now and your only option is a test call with one of your contacts.




Please note: I do not respond to requests for help via Private Message.
Message 4 of 35 (23,747 Views)
Novel Adventurer

Ok, thanks much!

Message 5 of 35 (23,138 Views)
Former Ambassador

y):




Please note: I do not respond to requests for help via Private Message.
Message 6 of 35 (23,135 Views)
Novel Tourist

On on of my contacts the video option has suddenly become grey and no longer is available! What do I need to do to get this option back?

Message 7 of 35 (23,033 Views)
Former Ambassador
As stated in my first reply to the original poster, when the selected contact is offline the video call button is grayed out and won't function. When the contact's status becomes online, the button will become bright green and clickable.



Please note: I do not respond to requests for help via Private Message.
Message 8 of 35 (22,986 Views)
Casual Tourist

I cannot make video calls, although I can accept them. The "Video Call" option is lighter in colour, and won't allow me to make video calls.

Message 9 of 35 (22,973 Views)
Former Ambassador

Did you read the post immediately above yours?  It explains why your video call button is the way you're seeing it.




Please note: I do not respond to requests for help via Private Message.
Message 10 of 35 (22,957 Views)
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