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No sound! Help!

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Routine Adventurer

Hi,

 

For some reason, I don't hear any skype sounds or anyone talking!!!  Please help me, thank youuu!!

Message 1 of 54 (73,799 Views)
53 Replies
Community Ambassador
If you go to Tools -> Options -> Audio settings, what do you see there for the Speakers settings?
Message 2 of 54 (73,793 Views)
Routine Adventurer

Apparently I can't post a picture. I'll try to be thorough!

 

Microphone - Headset Microphone (6- Logitech USB Headset)

Volume = 60% (about)

[ ] Automatically adjust microphone settings (not checked)

 

Speakers - Speakers (SB Audigy)

Volume = 100%

[ ] Automatically adjust speaker settings (not checked)

 

Ringing - Use selected speaker

Message 3 of 54 (73,787 Views)
Community Ambassador

Can you hear sounds from the computer on speakers connected to SB Audigy? As far as I can see Creative has stopped support for this audio card, but you can see some general troubleshooting advices here.

 

support.creative.com/Products/ProductDetails.aspx?catID=1&subCatID=205&prodID=4847&prodName=Sound%20Blaster%20Audigy&subCatName=Audigy&CatName=Sound+Blaster

Message 4 of 54 (73,783 Views)
Routine Adventurer
I have their most recent drivers, but yes, all other programs play sound through the speakers, it's only Skype I have these problems with.
Message 6 of 54 (73,771 Views)

Kald wrote:
I have their most recent drivers, but yes, all other programs play sound through the speakers, it's only Skype I have these problems with.


Please see these suggestions: http://community.skype.com/t5/Garage/TheUberOverLord-Call-Issues-Checks/td-p/156704

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 7 of 54 (73,769 Views)
Routine Adventurer

Oh, I thought I included something about it in my last post.

I have the most recent updates and drivers and everything for all of the hardware that skype uses (all of it period, actually). I currently have all updates from Microsoft. Video isn't an issue, though both DX and my graphics drivers are up to date.

 

The chosen speakers are set to default, in the Levels tab of the properties, the sound is set to 100 (I control the volume with the knob on the speakers, and it's set to about 50%), and it's not muted, and microphone volume in there is muted. I'll skip the part about setting up the mic since mine works. In skype, the devices I wish to use are both selected. A sound test registers playback, showing the bar below the speakers moving up and down and such, but no sound comes out. Everything is unchecked in the volume mixer.

 

Running through the "Why can't I hear the other person?" article, I've tried everything and it doesn't help. Checking the call quality settings, skype says my speakers seem to be working fine. For the record, there is in fact only one object with that name on my computer, and in skype, so I do have the correct one selected.

 

Test call - same thing. "How can I improve my call quality", that doesn't really apply, though I read through just to make sure.

 

I'm not using wireless, I don't have a wireless card on my computer, I use my preferred method of connection, a nice, sturdy, quite new cat6 ethernet cord.

 

It's not a laptop, and while desktops also can overheat, I have a nice case, with amazing fans, in-case temp sits at 24C solid, CPU 48C under load, GPU 39 under load.

Message 8 of 54 (73,764 Views)

Kald wrote:

Oh, I thought I included something about it in my last post.

I have the most recent updates and drivers and everything for all of the hardware that skype uses (all of it period, actually). I currently have all updates from Microsoft. Video isn't an issue, though both DX and my graphics drivers are up to date.

 

The chosen speakers are set to default, in the Levels tab of the properties, the sound is set to 100 (I control the volume with the knob on the speakers, and it's set to about 50%), and it's not muted, and microphone volume in there is muted. I'll skip the part about setting up the mic since mine works. In skype, the devices I wish to use are both selected. A sound test registers playback, showing the bar below the speakers moving up and down and such, but no sound comes out. Everything is unchecked in the volume mixer.

 

Running through the "Why can't I hear the other person?" article, I've tried everything and it doesn't help. Checking the call quality settings, skype says my speakers seem to be working fine. For the record, there is in fact only one object with that name on my computer, and in skype, so I do have the correct one selected.

 

Test call - same thing. "How can I improve my call quality", that doesn't really apply, though I read through just to make sure.

 

I'm not using wireless, I don't have a wireless card on my computer, I use my preferred method of connection, a nice, sturdy, quite new cat6 ethernet cord.

 

It's not a laptop, and while desktops also can overheat, I have a nice case, with amazing fans, in-case temp sits at 24C solid, CPU 48C under load, GPU 39 under load.


Please see these:

 

http://support.microsoft.com/mats/hardware_device_problems/

 

http://support.microsoft.com/mats/AudioRecording/

 

http://support.microsoft.com/mats/AudioPlayback/

 

http://windows.microsoft.com/en-US/windows/help/no-sound-in-windows


 

About Me You can also use a IP Camera as your camera for Skype video Example Instructions
Message 9 of 54 (73,762 Views)
Routine Adventurer

After reviewing those, I haven't came any closer to fixing the issue. Sound works in everything except for Skype, it's not an issue with the speakers, it's not an issue with the sound card, it's not an issue with the connection, it's not hardware related.

 

Things that sound does work on:

 

Firefox, Internet Explorer, Google Chrome, Opera (youtube, facebook games, any website I go to with sound, sound works stellar)

Windows Media Player & Center

Foobar 2000

Audacity

Starcraft 1 & 2

Dead Island

World of Warcraft

Grand Fantasia

Gunbound

Age of Empires 1 & 2

Diablo 2

Media Player Classic Home Cinema

Terraria

MSN

The Sims 3

 

Things that sound doesn't work on:

Skype

Message 10 of 54 (73,759 Views)
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