By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

My webcam stop working after the latest update to skype

This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Novel Tourist

My webcam stop working after the latest update to skype March or April 2013 


My webcam (Logitech Fusion) still works with other programs, I can't understand why it stop working with skype. 


I've uninstalled and reinstalled skype, I've checked for updates to my webcam, there aren't any. 


My webcam worked just fine with skype before I updated skype. 


Has anyone else had this happen to them, and how did you correct the issue?

Message 1 of 29 (9,809 Views)
28 Replies
Novel Adventurer

Yer kind of same here.

I just updated Skype and for some reason it has zoomed me in. I was on this about 3 hours ago and it was fine, I havn't touched anything on my laptop, it has just on it own zoomed in. 

Any suggestions before I do a full rage quit?

Message 2 of 29 (9,737 Views)
Novel Adventurer

Same here... Logitec HD C270.

Uninstalled + reinstalled skype, but no difference. If I try to check viedo settings in Tools, it immediately generates an error message about warning Microsoft and exits skype. I can, however, see others without problems.


Message 3 of 29 (9,692 Views)
Casual Tourist

I think I have this problem too. I several time tried my configurations, but I take videos, but can't send mine, everythink is up to date and my camera was working until this new update of skype. Now if I send my video, windows has stop working and it crashes. Can someone help please.

Here are the buy details of the problem.


Problem signature
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version:
Application Timestamp: 512fab77
Fault Module Name:
Fault Module Version:
Fault Module Timestamp: 47fb1e87
Exception Code: c0000005
Exception Offset: 000050ed
OS Version: 6.0.6002.
Locale ID: 1055
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Message 4 of 29 (9,661 Views)
Novel Tourist



            Same thing happend to me today.....please do let me know how to fix this pbm. It was working absolutely perfect before the update.

Message 5 of 29 (9,647 Views)
Novel Adventurer

Morning all!

My cam has fixed itself. What I actually did was just completely shut off skype, quit and all and then logged in again. Worked for me.

However I have realised that the capturing image i.e. your recording image on the bottom right is more rectangualar than normal, same situation with my friend.

Message 6 of 29 (9,595 Views)
Novel Tourist

Когда нажимаю на клавишу видеозвонок идет сообщение: Skype не обнаружил веб-камеру

Message 7 of 29 (9,568 Views)
Novel Adventurer

I have exactly the same problem. Everything was fine till I upgraded to the latest Skype client on 6th of April 2013. I restarted my computer, shutdown the Skype and still the same problem. Your solution work in testing Video mode, as soon you use the camera in a video call it freezes to a still image. 


I think new skype has a bug, Do you guys know whether one can go back to previous version. 

Message 8 of 29 (9,516 Views)
Novel Adventurer
I have solved this issue by simply go back to Skype 6.1, everything is back to normal.
Message 9 of 29 (9,482 Views)
Novel Adventurer

Thanx for the idea, Droshani!

I uninstalled the new version and went back to 6.1. Haven't tried videocall yet, but if I go to video settings in Tools, it doesn't collapse as it used to, so it might even work :- )


Message 10 of 29 (9,459 Views)
Discussion Stats