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Login Issues: Win7, Skype 6.14

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Casual Adventurer

I have installed IE - 9 the lastest version. But still i couldnt login my skype account .

 

Error is " Sorry we couldnt recognize your username and password , Please try again  "

 

Machine details :

 

Windows 7 - 64 bit

IE - 9

Message 21 of 65 (1,643 Views)
Novel Adventurer

Hi!

 

I've a windows 7, 64 bit. The version of internet explorer I'm using is 11.0.9600.16518

 

Still having the same issue, every time I download Skype, there's a blank Skype screen but nowhere to put in my log-in info :-(

 

 

Message 22 of 65 (1,587 Views)
Former Staff

You can try the following:

1. Open Run command (press Win+R buttons) and in the window copy/paste:

%localAppData%\Skype\Apps\

and hit Enter. Location will be opened in File Explorer.

2. Delete everything from that folder.

3. Quit and restart Skype. 

Skype login window should be displayed correctly allowing you to enter your Skype credentials.

Message 23 of 65 (1,583 Views)
Casual Adventurer

I have tried the same .. But still I get error " Sorry , we couldnt recognize your sign in details.Please check your Skype name and password,then try again. "

 

Windows 7 . 64 bit

IE - 9.0

Message 24 of 65 (1,576 Views)
Casual Adventurer

I have Skype Version 6.1.0.129 and am running Windows 7 64 Bit.

 

Each day for the last 13 days I have been getting a Windows Update for version 6.11. Each update the result is FAILED.

 

Update for Skype for Windows desktop 6.11 (KB2876229)

Installation date: ‎3/‎09/‎14 12:00 PM

Installation status: Failed

Error details: Code 643

Update type: Important

An update for Skype for Windows desktop is now available. It includes various performance improvements and fixes.

More information:
http://support.microsoft.com/kb/2876229

Help and Support:
http://skype.com/go/support

 

This is crazy please somebody figure out what is not working.

Message 25 of 65 (1,516 Views)
Honorary Adventurer

You should try manually getting 6.13 and installing it

Message 26 of 65 (1,512 Views)
Community Ambassador

fsmdude wrote:

I have Skype Version 6.1.0.129 and am running Windows 7 64 Bit.

 

Each day for the last 13 days I have been getting a Windows Update for version 6.11. Each update the result is FAILED.

 

Update for Skype for Windows desktop 6.11 (KB2876229)

Installation date: ‎3/‎09/‎14 12:00 PM

Installation status: Failed

Error details: Code 643

Update type: Important

An update for Skype for Windows desktop is now available. It includes various performance improvements and fixes.

More information:
http://support.microsoft.com/kb/2876229

Help and Support:
http://skype.com/go/support

 

This is crazy please somebody figure out what is not working.


Try to install the currently latest Skype 6.14.0.104 version using this ms-installer:

 

http://download.skype.com/msi/SkypeSetup_6.14.0.104.msi

Message 27 of 65 (1,507 Views)
Casual Adventurer

Ok thanks, I download Skype Version 6.14.73.104 and it works, I think the Windows Update will go away now.

Message 28 of 65 (1,499 Views)
Casual Adventurer

I have installed IE - 10 the lastest version. But still i couldnt login my skype account . Error is " Sorry we couldnt recognize your sign in details , Please try again "

 

Machine details : Windows 7 - 64 bit IE - 9

Message 29 of 65 (1,496 Views)
Novel Tourist

error page occured against given link..kindly give another link r guide more related this problem.

Message 30 of 65 (1,438 Views)
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