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Cannot hear sound on video call

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Casual Adventurer

I've tried a bunch of different things to fix it, but no matter what I cannot hear the other person.  He can hear me fine, but I get absolutely no sound from his end.  He already made sure it's not muted.  Just wondering what tips and tricks there are to fix it so that I can hear him without having to use my cell phone to call.

Message 1 of 9 (3,564 Views)
8 Replies
Community Ambassador

Have you tried to make a call to Echo Sound Test Service (Echo123)? Ask your contact to do the same.

Message 2 of 9 (3,559 Views)
Casual Adventurer

I just tried that and didn't hear anything

Message 3 of 9 (3,539 Views)
Community Ambassador

What settings do you have for Speakers in Tools -> Options -> Audio settings? Is there more then one option available in the dropdown box?


Can you hear any sound when you press the green test button next to the selection box?

Message 4 of 9 (3,533 Views)
Casual Adventurer

Well I got that part figured out and can hear from the test, but haven't gotten a chance to test it with him while skyping.  Hopefully that fixed it  Thank you very much for your help!!!

Message 5 of 9 (3,522 Views)
Casual Adventurer

Awesome, got everything figured out and it works now!!!  I sent him a link to this so he could see what you had said to do, he did it, and voila!!!!  Thank you again for your help!!!!!

Message 6 of 9 (3,515 Views)
Novel Tourist
I am having the same problem. I can not hear sound. What did you do?
Message 7 of 9 (3,392 Views)
Novel Tourist

Im experiencing the same problem and other ppl can hear me just fine.. I have tried everything and still no luck.. If someone can please help! Thanks in advance!!

Message 8 of 9 (3,355 Views)
Novel Tourist
I'm having similar issues with my Android Razormax HD phone. The other person can't hear me but I can see and hear them fine. My mike isn't muted and I don't have an options on my settings list. Help! I want to visit with my new Grandson!
Message 9 of 9 (1,980 Views)
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