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Insufficient Skype credit message

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Novel Adventurer
I have a monthly plan where I pay €8.95/month for free unlimited calls to Landlines in 40 countries.
when trying to make such a call I receive a message that I have insufficient Skype credit. I have tested and its working properly from my desktop.
Message 1 of 72 (3,297 Views)
71 Replies
Staff

Hi,

 

Thank you very much for pointing out this issue. I will forward it to the product team and they will look into it as soon as possible.

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If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
Message 2 of 72 (3,290 Views)
Staff

Hi,

 

Did you create another account for mobile use or you used the same account then on your desktop?

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Message 3 of 72 (3,282 Views)
Casual Adventurer

I've got exactly the same problem. I use Unlimited World monthly plan but Skype for Windows Phone does not allow me to make a call. It shows "You have insufficient Skype Credit to make this call, Check your account and try again.".

Thus, I check my account by Skype for Windows Phone. Of course, I know I have zero credit as I always have but it did not show my unlimited world plan either.

 

Hope you guys can solve this problem very soon.

Message 4 of 72 (3,260 Views)
Staff

Hi,

 

Please can you post your account name you used to log in to Skype on WP?

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Message 5 of 72 (3,242 Views)
Novel Adventurer
I'm facing the same issue as well. I'm currently on unlimited calls plan but Skype says that I'm having insufficient credits.

Account name: similogic
Message 6 of 72 (3,236 Views)
Staff

Thank you. Can you also tell me the destination country of your calls?

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Message 7 of 72 (3,233 Views)
Novel Adventurer
Singapore and my plans are only for Singapore unlimited calls.
Message 8 of 72 (3,219 Views)
Staff

Thanks a lot. We will investigate this.


I am very sorry for the inconvenience.

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If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
Message 9 of 72 (3,213 Views)
wbk
Novel Adventurer
I have the same issue with an unlimted US/Canada subscription trying to dial a US number. Desktop client works fine; on the WP7 beta I get the same message as the others about needing to buy credits. (T-Mobile HD7).
Message 10 of 72 (3,204 Views)
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