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HTC 8X Skype App Issue

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Novel Adventurer

Hi,

 

I updated by HTC 8X to the latest software update released by Microsoft yesterday 'Portico' and since then the Skype app is behaving strangely, on voice calls (whether to skype or on phones) the other party is unable to hear me whereas I can perfectly hear them. My phone is working fine and I can make and receive calls with no voice issues whatsoever. Skype app on my Lumia 920 works fine and so it does on my iPad.

 

anyone else facing this issue? How do I resolve this? Please help.

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Staff Moderator
Solution
Accepted by Claudius (Community Manager)
‎28-08-2015 11:00

The Portico update (to 8.0.10211.xxx) is the operating system update, which doesn't actually fix the HTC issue. The HTC issue is fixed in a firmware update (also delivered OTA), which takes your firmware version number to 1532.20.20008.xxx.



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Staff Moderator

Thanks for taking the time to report your problem. We haven't seen it ourselves, but we will continue to investigate.



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Novel Adventurer
I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.
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Staff Moderator

FrancoMassyn wrote:
I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.

Thanks for your feedback; it is very helpful. We are continuing to investigate this issue.



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Novel Adventurer

Yes thats right, video calls are working fine but voice calls are not. I hope this gets resolved soon.

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Staff Moderator

FrancoMassyn wrote:
I have the same issue on my HTC 8X with Skype since updating today. Video calls works fine but with voice calls, the other party can't hear me at all.

To assist in our investigation, please can you confirm the Firmware revision number for your device, please? You cand find this by going to the Settings app, about, and then more information.



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Staff Moderator

hinaali-mm wrote:

Yes thats right, video calls are working fine but voice calls are not. I hope this gets resolved soon.


To assist in our investigation, please can you confirm the Firmware revision number for your device, please? You cand find this by going to the Settings app, about, and then more information.



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Message 7 of 59 (7,457 Views)
Staff Moderator

Our current understanding is that this issue only affects the earpiece, so you should be able to successfully hold an audio call by using the speaker or a headset. Please let me know if this is not the case (and your Firmware revision as requested previously).

 

Thanks.



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Message 8 of 59 (7,451 Views)
Novel Adventurer

My firmware revision number is 1532.20.20001.421

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Novel Adventurer

My firmware revision number is 1532.20.20003.401

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