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Messenger/MS account & Skype account Merge

Status: Implemented
Using Skype on Windows Phone and Surface (as well on my desktop pc) it's now obvious to me that Skype contacts need to be merged with my Messenger contacts.

The duplication on a functional and visual standpoint is just messy and confusing. At least copy the Windows concept of linking if you're not able to integrate contacts.

The log-in for Skype is unintuitive. Maybe it's time to do away with the Skype log in and sensibly switch everything to Microsoft Account log in.

I find the Facebook log in pointless and seems to me just pandering to Facebook. Which is just bizarre. By adding another complication, it's diluting the message or concept of having one account across all services.

Please absorb Skype accounts with MS accounts and scrap the pointless and confusing Facebook log in.
  • Contacts
  • Phone Integration
12 Comments
Community Manager Community Manager
Community Manager
Status changed to: Under consideration
 
JoscTr
Casual Adventurer

I am surprised to see that this suggestion is under consideration still. To me, of course, it is the other way around. As with Windows 8.1, the Messenger hub should be replaced with Skype. Even more, on Windows Phone the standard Phone app should be replaced by Skype to handle all phone functionality as well. It should also be possible as an option to have Skype handle Facebook messaging in such a way that it is integrated for the contact, i.e. it does not matter if a Contact sends a message through Skype, Facebook, sms, it will all be in the same message thread.

 

Of course there should be Messenger and Skype account integration, i.e. clear up the current mess.

Community Manager Community Manager
Community Manager

With Skype 2.16 for Windows Phone we went the first few steps towards the full merge of both account types. Read more about it here: http://blogs.skype.com/2014/02/26/skype-for-windows-phone-8-2-16-improved-security-with-microsoft-ac...

andFishGoBlub
Novel Adventurer
Y'all need to move much faster on this
Plop-Plop-Mouse
Routine Adventurer
The problem is that we still get duplicated contacts, see windows phone skype app: One for Microsoft Account and one for Skype. . There should just be one Account/contact and I'm assuming it's this way because there's still a vestige of Messenger hanging around. Of all the Microsoft services, Skype is the slowest!!! It's frustrating! As for the Skype app, if this is to be the single point to go to, the UI and UX definitely needs an overhaul. . The Windows Phone Messaging Hub style needs to be adopted.
Reliable Adventurer
I strongly agree with this, we need to move forward, only one account to rule them all
ShadowChaser
Tourist
I realize this is a complicated, difficult task that you need to implement carefully. Migrating all of the existing non-Microsoft account Skype users would likely get equally as mad the merge is botched. At the same time, would nice interim step would be to automatically use the Microsoft Account profile details when the account is merged. At very least, pull the Microsoft Account profile image as the Skype image once they're merged. Almost all of my contacts forget about their Skype profile images, but tend to keep the Microsoft one up to date. Even my wife is guilty of this - I asked her why her Skype image was so blurry and out of date. Her response? "I have a separate Skype image? Why doesn't it update automatically?" The same could apply to the First and Last Names, country, and contact information. Would be a nice step in the right direction.
dpuqb
Casual Adventurer

i can sign this. even if contacts were just linked together it would tidy the mess up a bit. 

 

I dream of a day when all users get prompted that their old accounts "must" be linked to their ms-account or that the skype account will be transferred into one. And then all WP Contact lists are wonderfully healed into that neat well-arranged list they always wanted to be

João.Victor
Casual Tourist

I will sign this too!

Choose one contact type (Microsoft Message or Skype) and clean this mess.

 

My People Hub has some "Microsoft Message" contacts stuck that Skype created (when I added a "Skype" contact, both were created), but can't be deleted anyware (I could delete the "Skype" contact, but the "Microsoft Message" contact persists until now).

 

I made a post about my problem: https://community.skype.com/t5/Windows-Phone/BUG-Can-t-Delete-a-Contact-People-Hub-app/td-p/4414088

 

RandomUser126
Routine Adventurer

If this is about how contacts are appearing twice, as a Messenger Contact and a Skype Contact, yes, please sort this out.

 

I find it frustrating and annoying, and whilst my 93 year old father will accept Skype calls, he has all but given up trying to make them and that's the only reason we bought him a tablet :-(  


Plop-Plop-Mouse wrote:
Using Skype on Windows Phone and Surface (as well on my desktop pc) it's now obvious to me that Skype contacts need to be merged with my Messenger contacts.

The duplication on a functional and visual standpoint is just messy and confusing. At least copy the Windows concept of linking if you're not able to integrate contacts.

The log-in for Skype is unintuitive. Maybe it's time to do away with the Skype log in and sensibly switch everything to Microsoft Account log in.

I find the Facebook log in pointless and seems to me just pandering to Facebook. Which is just bizarre. By adding another complication, it's diluting the message or concept of having one account across all services.

Please absorb Skype accounts with MS accounts and scrap the pointless and confusing Facebook log in.