Ask a new question
Threads loading completed successfully

Featured

Skype is retiring in May 2025: What you need to know
Important: If you don't yet see your Skype chats and contacts when signing in to Teams with your Skype account, please restart the Teams app and make sure you have the latest version installed. You can install the latest Teams app version from here.-----In order to streamline our free consumer communications offerings, we will be retiring Skype in May 2025 to focus on Microsoft Teams, our modern communications and collaboration hub.Skype will remain available until May 5, 2025, giving users time to explore Teams Free and determine if it is a good fit for their communications needs. During the
Important
Locked
25.51K views
26 helpful
316 replies

All

Request for refund for Skype
Please advise how to request for refund for Skype account. Realized Skype has retired; didn't get email notification. Would get emails re Skype credit in the past. I want to request for a refund. Looked through all links but no option re refund. Thank you.
26 views
2 helpful
3 replies
How do I redeem remaining Skype credit balance
As Skype is being retired on 5th May, how can I redeem my remaining credit balance - this is a financial sum rather than minutes.
8 Need answer
163 views
0 helpful
5 replies
Help with transfer Skype balance to Teams
Hello! I have Skype account with some balance on it and that are not transferred to my Teams account. Moreover, I have recently received a notification that in 7 days my credit would become inactive. Could anyone help me with advice how transfer the balance to my Teams account under the same email address if they were not transferred automatically.
1 Need answer
2 views
0 helpful
1 replies
How do I get an account number (numbers only) for my skype number so I can port it?
Refer above
1 Need answer
2 views
0 helpful
1 replies
Missing contacts and chats from skype
Today I tried to sign in to my slype account on teams web version, but no contacts or chats, o would appreciate your help.Thanks in advance
3 Need answer
24 views
0 helpful
1 replies
Kamal Hinduja: I'm having trouble talking on Skype video calls.
Hi Everyone,I'm Kamal Hinduja, based in Geneva, Switzerland. I'm excited to join this community! However, when I arrange a video call on Skype, I'm unable to talk to the other person. What should I do? Can anyone explain in detail?Thanks in Advance!Kamal Hinduja Geneva, Switzerland
1 Need answer
23 views
0 helpful
2 replies
Recharging of Skype credit
I have a Teams free subscription and a Skype user with some existing credit. I'm now using Skype through the web portal, and I need to recharge my credit. How do I do this?
1 Need answer
3 views
0 helpful
2 replies
What happens to my credit as Skype is not accessible - goes straight to Teems
Got an information that my Skype credit expires if I will not use Skype. When I log to Skype it sends me to Teems where there is no way to call. 1. What will happen with my credit?2. Can I call a non-member of Teems using my old Skype credit?
10 views
2 helpful
2 replies
I received an email on June 13 2025 about my Skype credit being deactivated. But when I log into Skype, I can't make calls to reactivate it.
I received an email on June 13 2025 about my Skype credit being deactivated. But when I log into Skype, I can't make calls to reactivate it neither can I send SMS.
1 Need answer
9 views
0 helpful
6 replies
My account has been locked after clicking on a link from Skype to Teams. Has anyone else had the same problem?
My account has been locked after clicking on a link from Skype to Teams. Has anyone else had the same problem?
1 Need answer
3 views
0 helpful
1 replies
I have started my sesión in Teams with my Skype user and surprise, no contact list and no credit
Where is my contact list and my credit in teams. No chance to do calls in teams free
1 Need answer
16 views
0 helpful
7 replies
Refund Skype credit
Hello! Now that Skype doesn’t exist anymore there is no way to contact them.. does anyone know how to get refunded our Skype credit??? Microsoft teams customer support is not helping. Thanks in advance, regards
1 Need answer
1 views
0 helpful
1 replies
I can't make a call from the Skype Dial Pad but I've reactive my credits already
I've reactive credits for skype and I've also received the email when it's done. However when I visit the web page "calling.web.skype.com" or click the skype dial pad in teams , it was redirected to another page showed that "you don't have any active paid products right now", and there were only two options left, "go to teams" which directed me back to teams again, or "access your account" which led me to skype page but I still couldn't make any call.
1 Need answer
4 views
0 helpful
1 replies
Help with contact and chats
Hello,monday i did get teams for tranfser all my chats and contact. What I saw, that day all chats and contacts where available. Today I open teams and the chats and contacts are gone. How can that be.kind regards
3 Need answer
11 views
0 helpful
1 replies
Skype dial pad no longer shows my balance
Hi,I had some credit remaining on my Skype account, which I could use by calling from https://calling.web.skype.com/. It worked fine a week ago, but today all I see is the message, "You don't have any active paid products." I can't find any information about my remaining credit on my account either. Is there any way to recover what I have left and possibly use it for calls from the Skype pad?Thanks.
1 Need answer
13 views
0 helpful
3 replies
I don't know what ai going on with my skype
Please you can you help me to access my Skype account
1 Need answer
1 views
0 helpful
1 replies
I have paid for skype, but since Skype has retired, I can't find which account it is with?
Is there a phone number I can call to find out which account has my skype? I have a paid Mastercard bill for Skype but it does not give any information. I have signed into my 2 different hotmail accounts and found "no subscriptions" or payments - so I am at a loss. Any ideas?
1 Need answer
49 views
1 helpful
7 replies
Not receiving calls or texts to Skype number in MS Teams
Greetings!I am signed into MS Teams and have the Skype dial pad open. I can make outgoing calls but have not been able to receive calls to my Skype number. This is a problem since I have listed this number for authentication purposes on a few of my accounts. To correct the problem, I deleted the MS Teams app on my phone and reinstalled it again. I signed back in again to MS Teams and into the Skype dial pad but still no luck. This has been the case ever since Skype transitioned to MS Teams last month. My Skype subscription for the number renewed last October.Please advise.Thank you.S
1 Need answer
25 views
0 helpful
6 replies
Skype Port Out
Hi,I'm still trying to port my Skype number to NumberBarn.I received this email from NumberBarn:Your current carrier has returned your port request due to the following reason: "Pending order" A pending order can be anything from a feature add/disconnect, another open port request, a cancellation order, or an informational change. To resolve this issue, please contact your current carrier and cancel or complete any pending orders on your account.How do I contact Skype to get this resolved?
1 Need answer
8 views
0 helpful
1 replies
Why do I keep getting emails from Skype and how do I get my credit?
I continually get emails from Skype. Today I got one about reactivating my Skype credit. First off, why am I getting his emails if Skype is no longer at service?Second, how do I transfer my Skype credits to my bank account?
2 Need answer
19 views
0 helpful
1 replies

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.