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Allowing the PAUSE in a dialing string, either for the contact or call forwarding

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Casual Adventurer

I constantly use another service to make calls that require lots of numbers followed by the main number.  Anyone with an EXTENSION, which is a lot of people now.  Also, I would like to Forward my calls to my office, but that requires an extension, so I can't do it with skype.   Most services allow a PAUSE during the dialing string  like a comma  "  ,   "  yes, the simple comma is used in the phone industry for 35 years now to allow a 2 second pause.  And you guess it, need more than one pause, NO PROBLEM, just add another comma !   I cannot believe that skype does not have this simple yet necessary feature.  so PLEASE ADD THIS AMAZINGLY SIMPLE FEATURE !  It's been around for DECADES !!!!!

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Message 1 of 5 (4,404 Views)
4 Replies
Novel Tourist

This is one of those common sense ideas that after reading it you wonder why it hasn't already been implemented.

Message 2 of 5 (4,391 Views)
Casual Tourist
I suspect this arises because the original comma approach assumed that MF4 dialling was being used to deliver the whole number, but that hasn't been true for many years. These days, whether on cellphones or VoIP networks, the dialled number (E.164 address) is delivered as part of the digital signalling, not as tones. So, adding "comma handling" means separating the number into two parts. The first part would be sent using the digital signalling to create the call. Once the call is established, digits after the comma(s) could be sent as MF4 tones. However, that doesn't always work if the receiving system wants the extension delivered as out of band signalling rather than in-band tones. So, while I support the idea, it would be a mistake to think this is simple.
Message 3 of 5 (4,369 Views)
Casual Tourist

Could it be that Skype doesn't want to add this feature because it would make the use of international calling cards through Skype very easy? The prices of some calling cards are incomprably cheaper then Skype's international rates.  So, Skype's rate for local call + the calling card's international rate is much cheaper than Skype's international rate.  Naturally, Skype doesn't want to make it easy for you to use a calling card because they want you to use their international rates.

Just a thought.

Message 4 of 5 (3,147 Views)
Casual Tourist

KcSUpjm4 makes some very specific suggestions. He/she obviously knows these sorts of phone system considerations. However, as noted here, this is a major need when accessing many business systems. If this is as difficult as described, could we at least have Skype NOTE THIS OFFICIALLY in it's user guides. 

 

Perhaps they don't want to say what they can't do, but it would remove a lot of frustration in any case. When a deep pocketed company like Microsoft is involved - they now own Skype - why can't they at least give thorough explanations on what you can or can't do and possibly suggest workarounds. 

 

 

Message 5 of 5 (2,155 Views)
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