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Skype on Samsung Smart TV Discontinued - 2 June 2016

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Casual Voyager

Skype was the reason we bought our smart TV.   It's a great way to stay in touch with the grandkids.  Toddlers don't sit still and TV Skype brings the kids into our home.  It's the best way to communicate without language.  What a backward step by Skype. 

Reliable Adventurer
I've been contacted by the BBC Watchdog program about this. Will keep you all posted.
Esteemed Adventurer

@ Андрій6

I have tried this on the UK equivalent site - and it does not have any app to download - and as I don't understand the language of the site you link to - I am unable to do so there either.

It would be great if you could do a short step by step for it? It would also be great if anyone else has been successful can post that it works too.

 

@ jamesj74

Please do keep us appraised as to why BBC are now interested, after such time.  There are many questions they could ask of MS/SKYPE on our behalf.  They could ask under the freedom of information act for the 'statistics' and who they surveyed/where they obtained their evidence to back their claim about the decline.  Did they do a Equalities (disability) impact assessment on their decision? (if so - what was their methodology and findings?)  How much did it actually cost to maintain the TV App?  Are they focussing on moving their customer base to their own products, and have they used this as one thing to 'nudge' the less inclined to moan towards these new products? 

I could go on...  if you have a half decent journalist interested - we may get some clarification - and may even get a U turn decision - (which actually would be a publicity coo for MS - who could claim - 'look at us, we do care for our customers and the minority groups (disabled, elderly etc.), aren't we great - buy our products!)  You know what they say "No publicity is bad publicity if you can put a spin on it!"

 

PS.  If they did do a U-turn it would be fantastic - but I would feel so sorry for those of us who have taken time to get refunds on equipment and will have the dilemma of deciding to purchase specialised camera again (not knowing how long the U-turn would last for!)

Experienced Adventurer

HoodedOracle писав:

@ Андрій6

Я спробував це на еквівалентному британському сайті - і це не має ніякого додаток для завантаження - і, як я не розумію мову сайту ви посилання на картинку - я не можу зробити це там.

Було б здорово, якби ви могли зробити короткий крок за кроком для нього? Також було б здорово, якби хтось інший був успішним може опублікувати, що він теж працює.

 


I also found Skype_2013.zip. on http://getsapp.ru/stuff/widgets/vidzhety_samsung_smart_tv/skype/2-1-0-212

Yesterday tried to install on my Smart-TV, but it did not succeed. During installation error message. Possible need to find the latest version of Skype. Or Skype is separate for each series of Smart-TV. Samsung could also block the TV installation of Skype. To understand need specialist higher level. 

Sorry for my English. I'm from Ukraine. Interenet pages I translate directly into Google Chrome, and using translator Google.

Casual Adventurer

@HoodedOracle - I may have sent a note to BBC Watchdog a few weeks back to "share our story" as I thought it was worthy of investigation. They obviously agreed.

Casual Adventurer

Imagine, you're using Skype on your smartphone... 

and suddenly micro$oft decides to stop the development of Skype for Android or ios... 

... Don't you see the point ? 

 

Would you accept if samsung or even google, apple or whatever, removes the app from your phone ?

 

So what's the difference between a smart-tv and a smart-phone ? 

 

C'mon !

Casual Tourist

Hi HoodedOracle and thanks for your message on this discussion! Sorry to bother you, but could you please give a link that verifies this sentence:

 

”Samsung have done the right thing in informing their customer base, and HAVE informed their outlets - they removed the stand alone camera for this reason.  They are giving refunds for the camera.”

 

This would be very helpful for me when trying to get refunds. I contacted Samsung Finland on this matter and they renounced all their responsibility and decision making power on refunds between the buyer and the retailer.

 

BR,

Pekka

Esteemed Adventurer

hahmodesign wrote:

Hi [Removed for privacy] and thanks for your message on this discussion! Sorry to bother you, but could you please give a link that verifies this sentence:

 

”Samsung have done the right thing in informing their customer base, and HAVE informed their outlets - they removed the stand alone camera for this reason.  They are giving refunds for the camera.”

 

This would be very helpful for me when trying to get refunds. I contacted Samsung Finland on this matter and they renounced all their responsibility and decision making power on refunds between the buyer and the retailer.

 

BR,

Pekka


Hi hahmodesign

 

I can only vouch for UK (being a UK resident/citizen) in relation to this - and the outlets I have contacted.  The refunds here are being done under the 'trades description act' and 'consumers' rights act' and 'sales of goods act'. 

You will have to find your countries laws around the sales of goods, and consumer protection rights - ALL EU credit cards have legal protection if you used them to part purchase the product too.

I am sure you will have sites in your country with this sort of information readily available - the phrase you are looking for is something like 'fit for purpose' i.e. that the product is fit for the purpose for which it was originally purchased (and that it is reasonable to expect that functionality to be available for its lifespan) - and the lifespan in EU law for electrical equipment is generally at least 5 years (where they have no moving parts).

law_and_legal_protection/consumer_protection - FINLAND

 

Samsung have given refunds to some - it may be that they purchased them via SAMSUNG direct, my refund was with the retailer - and most law will always direct you to the retailer (as specified before in my threads - it is good to start with the manufacturer to see if they will though.) 

 

Sadly it is looking like the Finland branch has decided to force the retailer to take the brunt of this - so you will have to go back to where you purchased the item (you will need a receipt, it will have to be under 5 yrs old, and you will have to be armed with your countries law - as retailers will be reluctant to refund as it means they then have to battle it out with the manufacturer to get their money back)  I am presuming you are on about the camera specific rather than a built in camera!

 

I did manage to get my retailer to part refund my tv - but then I work in law and my purchase was days before the warning came out - and I was able to produce evidence of my reason for choosing said product comprehensively (also I am a good customer to them which may have helped.) 

I repost the below for you:

[Removed for privacy] wrote:

REFUNDS:

If you are looking to get a refund - you will have to consider the following:

  1. Have you the receipt of the product in question?
  2. Is it under Warranty?
  3. Is it less than 5 years old? (anything older than this you can forget any kind of refund on technical equipment)
  4. Can you prove you purchased it (camera) SOLELY for use with SKYPE?
  5. or Did the SKYPE feature have a significant impact on your decision to purchase it? (if so - you'll need to have a like for like comparison of TV model screen size and resolution i.e. you can't compare a HD tv with a 4K tv or a 38" with a 50" screen)

Your first point of contact is with the MANUFACTURER *(see below) they may refer you to the RETAILER (essentially most law directs you to the RETAILER) - under 'fit for purpose' clause of trades description for your country - and if you purchased with a credit card you have their legal protection to fall back on for refunds.

 

*Note that SAMSUNG, LOGITECH and SONY have refunded specialised cameras - so a precedence is set in law.

SAMSUNG have given partial refunds on TV's with in built cameras where comparative models without a camera is demonstrated to be significantly cheaper and the model is well within warranty, and you have demonstrated point 5.  Some retailers have actually done 'recalls' on recently sold products to save face and possible lawsuits. 

 

LEGAL RECOURSE - regarding removal of the app is a waste of time as the companies have that sewn up in their small print... even if you feel they should not remove an app you already had on the TV - their argument will be that their software upgrades are no longer compatible with an unsupported APP and thus to keep the TV functioning for all other available apps and TV viewing - they have removed it from their APP Store and subsequently from the TV's functionality.  (this really sucks but would cost way too much to argue in court in comparison to an app which is essentially free to have [and only costs when calling telephones using skype credit which is NOT essential to its use]).

 

SURVEY - the survey I opened is still active - but I don't have the finance to view it - if you wish to take it on - let me know...

 

PETITIONS - I was not the instigator of these, but there is nothing stopping you using this forum to post your desire for its return - it would just take a new thread - for all who have posted here and all new posters to post once on that thread - their SKYPE handle - Why they want to keep SKYPE TV (not having a go or saying how annoyed they are) and whether or not they would pay for the APP.  I am sure that someone from MS would sit up and take notice if there were 20,000 plus posters on such a thread!  (not so sure they would for just 2,000 when compared to the millions who use skype world-wide)

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Novel Adventurer

Try to contact this guys and ask them to escalate properly:

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Novel Adventurer

Try to contact this guys and ask them to escalate properly:

 

 

 

 

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