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my skype account was hacked!! how can I get my money back ?

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Novel Tourist

My Skype account was hacked few hours ago, an online number was bought, plus a lot of credit was used.

How can I get my money back ?

I don't see contact support anywhere..please help :-(

Message 1 of 6 (1,182 Views)
5 Replies
Staff
You can contact customer service as shown here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Message 2 of 6 (1,162 Views)
Routine Adventurer
I too was hacked two days ago. Goes to show that clearly the issue was on Skype's end and not as they tried to claim on mine. Know that Skype is completely unwilling to refund any of the funds or handle this matter in any way. Their helpful advise will be to tell you to change your password and they'll be sure to thank you for your patience and understanding when they tell you they won't return your money.

They wouldn't even return the credit that was left in my account without my closing the account.
Message 3 of 6 (1,151 Views)
Novel Tourist

My account has also been hacked. I have now lost £80 and skype is refusing to refund it. I'm porting my number to another service and cancelling my skype account. The customer service is appalling.

Message 4 of 6 (1,146 Views)
Novel Tourist

Same thing happened to me.  Skype is a TERRIBLE company to deal with.  I only lost 80 pence < 1USD so I don't really care, but I will never load credit onto my account again.  Skype just lost a customer. Apart from any free services they have. 

 

I don't see how my account was hacked, I use it very rarley. It just autologs in. I run it on a networked business PC and the IT guys can't find any viruses/trojons on it.  

 

Skype don't care about their customers from my experiences with them

Message 5 of 6 (860 Views)
Novel Adventurer

My account was just hacked and a call was made to a cell phone in Indonesia. The hacker changed my account to auto-refill and tried twice to charge my card. But, my card had changed and their recharge was rejected, so I only had to pay for the one call.

I had a live text conversation with Skype and the main thing they said was that I am responsible for the security lapse and that they will not refund a single cent!

I do not want to store my current credit card on Skype anymore. Can you wonder why?

Message 6 of 6 (850 Views)
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