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Username change

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Novel Tourist

Hello, I'm a transgender woman and I recently changed my legal name. However, while I can change my display name, I'm finding I'm not able to change my username. It's a little upsetting as when I set up my account I used my former (male) legal name as my username. Since I use my account for international calls and have quite a lot of Skype Credit built up, I don't want to just delete it - can you help me?

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1 Accepted Solution

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Staff Moderator
Solution
Accepted as a solution by djunalily
‎28-08-2015 11:00

djunalily wrote:

I'm finding I'm not able to change my username. 


Hello,

Usernames cant ever be changed. You could consider creating a new account, requesting a refund of the credit in your old account and then applying it to your new account.

To do this please file here:

 

contact customer service?intcmp=SN-Mods

 


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

View solution in original post

Message 2 of 4 (19,300 Views)
3 Replies
Staff Moderator
Solution
Accepted as a solution by djunalily
‎28-08-2015 11:00

djunalily wrote:

I'm finding I'm not able to change my username. 


Hello,

Usernames cant ever be changed. You could consider creating a new account, requesting a refund of the credit in your old account and then applying it to your new account.

To do this please file here:

 

contact customer service?intcmp=SN-Mods

 


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 2 of 4 (19,301 Views)
Novel Tourist

Hi I have the same problem, I just married and changed my name. Please let me know how I can change my username.

Message 3 of 4 (18,407 Views)
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Staff Moderator

jessicaegloff wrote:

Please let me know how I can change my username.


Read my post above.


TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.

I recommend that you always run the latest Skype version: Windows & Mac

If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
Message 4 of 4 (18,343 Views)
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