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Not receiving password reset emails

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Casual Tourist

Hello, I'm not sure if this is the right heading for this; if not, please point me in the right direction.

 

Anyway, I need to change my password on another account, but the email with the reset password isn't arriving in my inbox.  I have requested it be sent 3-4 times, and it has been ~4 hours since I put in the first request.  In addition, all of the skype help areas require I be logged in, which I obviously cannot do as I am not able to log in.

 

The account that I need to be reset is redacted for privacy; this account was made as a dummy account so I could post on the forums here.  Thank you for any assistance.

 

EDIT: To clarify, I typically go by redacted for privacy so my forum name HERE is redacted for privacy but is not attached to the account in question.  The skype account is redacted for privacy and that account has not posted on these forums.

 

 

 

It is a common misunderstanding that this Community is a branch of Skype Customer Service, when indeed our  Community Guidelines remind us it is not!   For your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.  Thanks!

Message 1 of 11 (12,649 Views)
10 Replies
Power User

 

 

Assuming that you already checked your junk/spam folders, I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team (specifically the last part in your case);

 

http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Message 2 of 11 (12,636 Views)
Novel Tourist

I'm having exactly the same problem!! I get the password sent to me around 8 hours after requesting it and can't access support as you need to log in. It's doing my head in!! I can log in via Facebook but can't actually make any calls from that account, I just have my overview page showing. Help!

Message 3 of 11 (12,509 Views)
Power User

open the link I provided above on how to contact support, and read the last part



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 4 of 11 (12,490 Views)
Novel Tourist

Not receiving any emails. What the heck. Tired of this. ······3#######!!!!!ªªª\\\\\

Message 5 of 11 (12,055 Views)
Novel Tourist

I'm having the same problem, and this is the THIRD account I've made to try and get help. I keep having computer issues where I need to do maintenance, and right after I start any system maintenance that involves saved passwords, I smack myself on the forehead thinking what an idiot I am. 

I'm a college student so it's difficult to keep track of papers, especially password papers.  GAH! HELP!

Message 6 of 11 (11,799 Views)
Novel Tourist

Hello. At me changed the e-mail address on an account with xxxxx@yyyy.zz on xxxxx2@yyyy3.zz (this is the villain malefactor). The password was respectively changed. I can't enter into Skype as I don't know the new password. Please, help to return the former address (xxxxx@yyyy.zz), and send the letter with reference to password change. I hope for the fastest correction of a situation. Request to send the answer to the xxxxx@yyyy.zz and xxxxx@yyyy1.zz

Message 7 of 11 (11,778 Views)
Novel Tourist

My grand-mother has exactly the same problem, she never received the reset password email.

Also, you need to login to contact Customer Support which is completely stupid when you have lost your password!

I finally submitted a request on her behalf (after answering some stupid and lengthy questions such as my registration date or 5 contact names)... to end-up with a message saying that customer service is currently unable to process my request and I should try with the Skype community.

I tried the chat but it didn't work either.

I am moving away from Skype to Hangouts, I hope other will follow.

 

Message 8 of 11 (11,235 Views)
Novel Tourist

Have the same. The provided link does not work also because of Access denied.

Crazy.

I must create a fake account to post this reply. All support methods require Signing in while I cannot access to my account. Why?

Crazy Skype x2

Message 9 of 11 (10,206 Views)
Novel Adventurer

Re: Not reciving password reset emails

 

Message 10 of 11 (6,675 Views)
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