06-09-2011 23:15 - edited 06-09-2011 23:17
I see you are having problems logging into Skype. (You changed the name? I cannot find the name "giacaiozza" in our system...) The best thing at this point is to completely uninstall Skype (using the Windows "Uninstall a Program") from your computer and then download and re-install Skype Version 5.5.
Once you install the latest version, you should either use your existing user name and password or just create a new one that you can remember the name and password on.
I hope this helps you get connected to Skype again.
Thank You for using Skype and the Skype Community Forums.
I'm very sorry that you are having problems logging into your Skype program. The fact that you are telling me that you are locked out, may be due to a password change.
This first thing I need you to do is to use our Automated Password Recovery tool.
Clink the link below, read the page for instructins, and then answer the identity questions. The you will then receive another e-mail to reset your password. Please write that password down and put in a safe place and then remember your password for your next login. Please do not let anyone else have that password.
Also, when you get back into your Skype program, click that Help button in the top and "check for upgrades" to make sure you are using the latest version of Skype.
I hope this gets you going and I hope you are chatting with your grand kids real soon.
Thank you for using Skype and the Skype Community Forums.
my sister has locked me out of my account by trying to log me in too many times because she logged me out. My login name is DS5335. I am needing someone to help me out because I do not know my password and I think this username is to an email account that is no longer used. Thank you so much..
Old thread now closed. New post transferred to create its own new thread.