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How to delete personal information in my profile?

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Novel Adventurer

In frequently asked questions, it says I can delete personal information in my profile. But it's not doing it. I.e., I edit/delete the information, and hit save, but the information is not deleted. Please help me with this, thanks!

Message 1 of 4 (1,599 Views)
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Moderator

Hi, Matt_Army45, and welcome to the Community,

 

Please try this: access your profile on your computer from within the Skype client software, not the website.  In the Windows version, to do this: Skype -> Profile -> Edit your profile.

 

Regards,

Elaine

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Message 2 of 4 (1,587 Views)
Novel Adventurer

I do not wish to download the Skype software.

Someone used my e-mail address and created a Skype account with it. Now I am trying to delete this account. Of course I see that accounts cannot be deleted. So I'm just trying to delete the personal information in my profile.

I am not happy that Skype can let this happen. And that's putting it kindly. :mad:n):

Message 3 of 4 (1,565 Views)
Moderator

Hi, Matt_Army45,

 

If you had said so in the first place, I would have replied with a very different response! 

 

Please make your request to Skype Customer Service directly.  The Skype website indeed limits what information can be removed.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service    Skip past Step 2 of the instruction where various information will appear for your review and proceed to Step 3, Continue Support Request.

 

I would also highly recommend you change the password for your e-mail account if you have not already done so.

 

Best regards,

Elaine

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Message 4 of 4 (1,552 Views)
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