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How can I recover my old account?

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Novel Adventurer
Ive been trying to access an old Skype account of mine. I haven't used it in years, but its important for me to get onto it as i need to contact an old friend about an important issue and I no longer have their email or Skype name. the thing is my old password isn't working and the old email address to the account was deleted a long time ago. How can i go about resetting my password, I had never bought Skype credit with that account also. Is there a way I can reset the password?
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Message 1 of 8 (10,287 Views)
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Former Ambassador
Solution
Accepted by g4pilut (Former Ambassador)
‎28-08-2015 11:00

If you no longer have the email you used to create the account and you never paid for any purchases with that account, you're out of luck.

 

For security reasons, the only way to recover a lost password is to the email address registered to the particular Skype name, or with purchase history specifics.




Please note: I do not respond to requests for help via Private Message.

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Message 2 of 8 (11,240 Views)
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Former Ambassador
Solution
Accepted by g4pilut (Former Ambassador)
‎28-08-2015 11:00

If you no longer have the email you used to create the account and you never paid for any purchases with that account, you're out of luck.

 

For security reasons, the only way to recover a lost password is to the email address registered to the particular Skype name, or with purchase history specifics.




Please note: I do not respond to requests for help via Private Message.
Message 2 of 8 (11,241 Views)
Novel Adventurer
Ahhh boo i'll have to try and figure out there email, it was worth asking about anyway Thank you.
Message 3 of 8 (10,232 Views)
Former Ambassador

You're welcome and sorry I didn't have a solution for you. 

 

Good luck.




Please note: I do not respond to requests for help via Private Message.
Message 4 of 8 (10,227 Views)
Novel Adventurer

Following on from your reply to the a/m query, I have an old account for which I purchased credit. I am unable to remember my old user name although Skype recognises my old email address and has kindly sent off a reminder to that address (now defunct). Please advise how I access my old account to transfer the credit to this one. 

Mac

Message 5 of 8 (9,268 Views)
Novel Tourist

Hi.

I opened my first skype account years and years ago, and no longer have access to my old email address which was linked to this. I was ok until my Mac combusted, as it signed in automatically, and I had to re-install everything.

I have now opened a new account which is fine apart from 2 issues: 

1. I had credits on the old account that I can no longer access.

2. My contacts 'see' my old profile on their pcs which is activated whenever I turn on my pc.

 

Thanks

 

 

Message 6 of 8 (9,187 Views)
Novel Tourist

Hi, I have the same problem, but I do know the e-mail adress. Is there something I can do to recover my account?

Thank you

Message 7 of 8 (7,056 Views)
Moderator

Dear Readers,

 

For every post in this thread, the answer is the same: the only way to recover access to an old account is to contact Skype Customer Service directly.  You will need to be able to prove and/or verify your identity and that you are the rightful "owner" of the account in question.

 

This would be the same whether you have access to the e-mail address that was "registered" as the contact e-mail address on the account, or not; you must contact Skype Customer Service.

 

Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service

As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.

 

A few more odds and ends details ...

  - G4pilut's advice stands and is absolutely correct!

  - Also, credit can not be transferred from one account to another; once you have restored access to the old account, you could contact Customer Service to request a refund of the credit. 

  - Yes, the old account will continue to be seen on anyone's contact list where that account name had been added.  All your friends would need to do is remove the old account from their contact lists.

 


Best regards,
Elaine

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