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Can't Login or Renew Password Skype is not recognizing my email address

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Casual Tourist

When I try to sign in with my account I recieve an incorrect username/password response. This occurred both on my mac and when trying to sign in directly on the site.

 

When trying to reset password, the site claims to not recognize the email as being associated with any account. I have tried to attach a screen capture from my son's skype clearly showing my  skype name and account however turns out this forum does not allow images to be attached

 

I have never purchased any skype credits on this account so payment information is not an option for verification.

 

What do i do? this is extremely annoying and completely out of the blue. Please help

 

 

6 Replies
Novel Tourist
 
Message 2 of 7 (6,635 Views)
Power User

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address.  just click the link below;
https://login.skype.com/account/password-automation.

 

if none, you may need to contact customer service for further assistance;

 

https://support.skype.com/support_request





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Message 3 of 7 (6,632 Views)
Novel Tourist

I just signed up, downloaded, got password.   Now, i attempt to sign in, and I get nothing but ads on different features--no place spot to place a call, enter contacts, do anything--except to click on a topic, and get more information.  No way into my actual account, even when I try to log in on the initial welcoming email, from Skype.

 

This keeps on, I am out forever.  I had an account 10 years ago, and it worked well.  I will bet it is the "improvements" that sink this--so laden with extras that nothing works, unless you are a computer scientist.    

Message 4 of 7 (6,614 Views)
Power User

 


microqabill wrote:

I just signed up, downloaded, got password.   Now, i attempt to sign in, and I get nothing but ads on different features--no place spot to place a call, enter contacts, do anything--except to click on a topic, and get more information.  No way into my actual account, even when I try to log in on the initial welcoming email, from Skype.

 

This keeps on, I am out forever.  I had an account 10 years ago, and it worked well.  I will bet it is the "improvements" that sink this--so laden with extras that nothing works, unless you are a computer scientist.    


 

Hi!  It appears your concern is completely different from that of the thead starter.  Unfortunately, thread hijacking is not allowed in this site as such practice may bring confusion in the community forum. 

 

please visit the link below on instructions on how to create a new thread.  most likely your concern can be easily seen and get accurate responses when placed in the correct section. thanks!

 

 

Help Us Help You (How to Start a New Thread)

 




IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Message 5 of 7 (6,602 Views)
Casual Adventurer

I am new to SKYPE and once I download the apple version.  I tried to open the program on my mac and it asks for a skype name, which I never had.  I took the name from the microsoft account and it says that my skype name and pasword are not recognized however I can log into my account on the internet, but I cant get onto skype. I now have two accounts on microsoft.  But it remains impossible to even see the program on my computer.

Message 6 of 7 (2,037 Views)
Novel Tourist

I cannot get on my skype it's a free app my name is Donny Smith and I'm trying to get in contact with my fiance in the Philippines this is the only means of communication please help me my number is 804 314 2875 thank you.

Message 7 of 7 (730 Views)
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