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changing the expiry date on my credit card (Auto-recharge not subscription)

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Staff Moderator

Hello Andrew,

Thanks for your response. When the issue is debated this coming week I'll add in your latest points. I assume that the info you received came from Customer Service.


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Message 21 of 32 (739 Views)
Novel Adventurer

The issue here was about being able to simply update the expiration date for a valid card, based on rec'ving the message:

 

Your credit/debit card XXXX will expire in XX days.

 

but w/o needing to reregister the same card (i.e. "adding a payment method" -- when the only difference is new expiry date) and also thus have another $1 (or so) charged to you. (In my case, this is related to Auto-recharge)

The last message in this thread was in Nov of 2013 indicating discussion would be taking place the following week.

Has this been resolved or otherwise progressed in any way?

Message 22 of 32 (664 Views)
Novel Tourist

For what it is worth, I will add my comments to those of other frustrated customers concerning this utterly simple request to change an expiry date on a credit card.  I agree that Customer Service at Skype is non-existent and the current policy (of requiring a deletion of existing card and re-entry of a "new" , as well as purchase of another minimum $14 of unneeded Skype Credit) is a total rip-off. I have just signed up for Google Voice which provides free video calls to Canada and U.S. and I will keep you posted as to how that turns out - their support CAN'T be worse than Skype's !  Just Google "alternatives to Skype" - a few hits down is a site which provides 6 alternatives - all free.

Hopefully, my days of Skype frustration are done.

Message 23 of 32 (604 Views)
Novel Adventurer

This discussion has been going on for some time.

Why don't Skype fix the problem?

Perhaps if all of us cancel our accounts then Skype will either listen or just go out of business.

Better still - FIX THIS VERY SIMPLE PROBLEM.

 

 

 

(offensive text removed).

Message 24 of 32 (566 Views)
Novel Adventurer

my new experation date is 03/2016 can you change it for me ?

Message 25 of 32 (554 Views)
Moderator

Hi, tlmmullins, and welcome to the Community,

 

No one reading your post here in the Community can change your credit card's expiration number.  Only you can do this. 

 

 

Dear Readers,

 

Please do not include obscenities in your posts; please do keep our Community Guidelines in mind!  Skype hosts this Community; whilst Skype staff may not always participate or respond to discussions, please know the Community is monitored.

 

Kind regards,

Elaine

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Message 26 of 32 (537 Views)
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Novel Adventurer

Hi Elaine.

 

I am sure if tlmmullins could change his details on line he would. The very point of this string is that no one can change their expiry date!!!!

 

Telling us that this community is monitered is an insult. If it is monitered, then why is the necessary action not being taken?

 

This is the 21st Centuary. Skype needs to realise this.

 

It is an insult for a company to send out notifications asking us to do something then not providing the customers with the ability to do it.

 

This is why people are upset or has Skype not realised this yet?

 

Choirmaster.

Message 27 of 32 (528 Views)
Moderator

Hi, Choirmaster,

 

Your feedback and commentary is duly noted.

 

Regards,

Elaine

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Message 28 of 32 (494 Views)
Casual Adventurer

It's ridiculous that this is not possible. I've found a workaround which involves a small purchase which you can then have refunded.

Here's the link to my screencast: https://www.youtube.com/watch?v=EgxlZnkpOD0&feature=youtu.be

 

Hope this helps someone.

Message 29 of 32 (464 Views)
Novel Tourist

I agree with previous writers.  Most other businesses allow the simple change of the expiration date.  I'm writing this to keep this thread open since the problem has not been fixed.  This is terribly frustrating not knowing if an account has been updated.

Message 30 of 32 (429 Views)
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