By using this site you agree to the use of cookies for analytics, personalised content and ads. Read more

calling to the USA from Nairobi, Kenya

SOLVED
Go to Solution
This topic has been archived. To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Casual Tourist

We have relocated to Nairobi, Kenya and have been using skype computer to computer with no problems  We are interested in our children being able to call us from their cell phones in the USA to our computer in Kenya.  I want to be sure if we pay for unlimited international, they can call us without having any charges on their end.  

Message 1 of 4 (2,730 Views)
1 Accepted Solution

Accepted Solutions
Staff
Solution
Accepted as a solution by rgp8420
‎28-08-2015 11:00
Hi,

As I understand your children will be calling from US to your Skype account that you are using on your computer.

If this is the case then you could purchase an Online Number in US: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number

Your children will be calling local US number(Online Number) with local rates and if you are online on your computer then you can pick up the call.

Note: From Skype side there are no charges to your children in US, but they still need to pay for the call they make from mobile to landline number(Online Number) in US. It should be charged as regular landline call.

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

View solution in original post

Message 2 of 4 (2,853 Views)
3 Replies
Staff
Solution
Accepted as a solution by rgp8420
‎28-08-2015 11:00
Hi,

As I understand your children will be calling from US to your Skype account that you are using on your computer.

If this is the case then you could purchase an Online Number in US: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number

Your children will be calling local US number(Online Number) with local rates and if you are online on your computer then you can pick up the call.

Note: From Skype side there are no charges to your children in US, but they still need to pay for the call they make from mobile to landline number(Online Number) in US. It should be charged as regular landline call.

Andre

If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Message 2 of 4 (2,854 Views)
Novel Tourist

My problem is calling a Kenya mobile from my skype. I have credit. I get message to say invalid number but I have no problem in calling same number from my iphone. Any ideas?

Message 3 of 4 (2,612 Views)
Staff
Your last dialed numbers seem to be incorrect indeed. For example last number you dialed has 14 digits which can't be a correct number.

Please try to call by choosing the right country code +254 when calling Kenya, because right now number also gets Australia +61.

User guide: https://support.skype.com/en-us/faq/FA20


If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
Message 4 of 4 (2,599 Views)
Discussion Stats
  • 3 replies
  • 2731 views
  • 7 kudos
  • 3 in conversation