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Unlimited Europe

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Novel Tourist

Hello,

 

I've bought a Unlimited Europe package. At the detail page, it showed me that this would cost $8.99 for unlimited landlines and asked if I want to make a call to mobile as well. If so, it would cost a extra $5. It made me understand that this extra $5 would allow me to make a unlimited call to mobile. But it's not. I've not make any landlines call yet. Can I get my money for subscription ($8.99) back?

 

Thanks,

Denchai

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Staff Moderator

denchai wrote:
Can I get my money for subscription ($8.99) back?

Hello,

The extra $5 is Skype Credit which is required for making calls to European cellphones (unless you have a specific Cellphone Plan.)

You may be able to obtain a partial pro rata refund by filing here.

(The fact that you haven't used the Plan is immaterial. It was available if you chose to use it.)

https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service


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If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
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