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Order placed without authorization!!

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Casual Tourist

Yesterday I get an email saying that my order was delivered. I did not place any order or renew any thing. I would like to cancel this order since I did not place it!

 

Who do I contact to fix this??

Message 1 of 4 (289 Views)
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Tourist

I had the same thing happen yesterday!   I need to know how to get someone's attention to cancle this PayPal order.  This is a terible way for SKYPE to do business. I'm very disappointed.

Message 2 of 4 (278 Views)
Novel Tourist

I also have an order that has been placed without my authority.  I have been charged for this twice now, 3 days apart.   Who do I contact for this??? It is extremely frustrating to not have any direct contact with Skype.  I want this order cancelled today!  

Message 3 of 4 (255 Views)
Staff

destony66 wrote:

I also have an order that has been placed without my authority.  I have been charged for this twice now, 3 days apart.   Who do I contact for this??? It is extremely frustrating to not have any direct contact with Skype.  I want this order cancelled today!  


Hi,

I see on your Skype account 2 orders in total.

One placed on: 2011-05-20 for "Australia 60 min to landlines 12 months: subscription.

As it was a recurring payment you were charged again on: 2012-05-17 for the same service.

So if there is an additonal charge, pelase be so kind and provide Customer with a proof of payment.

Also- if you don't wish to keep your current package, you might try requesting a refund.

Please see:  https://support.skype.com/en/faq/FA11016

I hope it helps :happy:

If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!

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