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Online number and Unlimited Europe Subscription

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Novel Tourist

I was informed this afternoon that my subscription had been successfully cancelled !!!

I was confused and went to my account where it was said that my online number was going to expire in 2 days.

I did not really understand as the online number was garanteed by my montly Unlimited Europe Subscription with a monthly direct debit setting!

I then went to pay for a one year subscription to garantee my online number ; I paid £20.13 (£35 -£17.50 discount).

Now I am told that my Umlimited Europe Subscription will expire in 2 days.

I understand that my visa card detail had expired

Could you explain to me what to do now as I do not want to loose the Unlimited Europe Subscription and therefore want to get a refund for the one year subscription for an online number supposidely covered by the Unlimited Europe Subscription.

Pleaser come back to me asap


benedicte Echard


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